https://JOBS.TPGNYC.COM/ en-us An innovative professional services organization specializing in legal, financial, and consulting solutions seeks a dedicated IT Support Specialist to deliver comprehensive technical support across a dynamic, fast-paced environment.

Role Overview
The IT Support Specialist is responsible for providing proactive end-user technical assistance, troubleshooting, and support to ensure seamless technology operations. This position impacts the organization by maintaining productivity through effective resolution of hardware and software issues, supporting IT projects, and fostering excellent communication between support teams and end-users.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, or walk-in; troubleshoot and resolve issues related to hardware, software applications, and network connectivity.
• Provide first- and second-tier support for desktop, laptop, mobile devices, printers, and peripherals, escalating complex problems to appropriate technical teams.
• Maintain clear and professional communication with users, support staff, and internal IT teams to ensure effective issue resolution.
• Document, prioritize, and track support tickets using ticketing systems (e.g., ServiceNow, Jira, or similar).
• Assist with software and hardware rollouts, upgrades, including planning, testing, scheduling, and pilot phases.
• Stay current with industry trends, technical updates, and internal processes through participation in ongoing training, workshops, and support sessions.
• Take ownership of escalated issues to ensure resolution, user satisfaction, and follow-up if needed.
• Support remote and onsite office locations, providing consistent technical assistance across multiple sites.
• Participate in after-hours support, including extended hours, weekends, or holiday coverage, as required.

Core Qualifications & Requirements

• 2-3 years of help desk or technical support experience, preferably in professional services, law firms, or corporate environments.
• Strong proficiency in Microsoft Office 365, Windows 10, Adobe Acrobat, MobileIron, Citrix Virtual Apps and Desktops, Duo Mobile, iManage, Lenovo laptops, HP desktops, and printers.
• Experience supporting remote offices and mobile devices is a plus.
• Excellent customer service skills with a patient, detail-oriented approach.
• Proven ability to independently manage multiple tasks, prioritize effectively, and meet deadlines.
• Strong written and verbal communication skills; ability to collaborate with team members and end-users professionally.
• Self-starter, reliable, resourceful, and trustworthy with a disciplined work ethic.

Nice-to-Have Qualifications

• Experience with ChangePro and experience supporting iOS devices.
• Knowledge of network protocols, security practices, and enterprise support tools.

Core Technical Skills

• Microsoft Office 365 Suite, Windows 10, Adobe Acrobat, MobileIron, Citrix, Duo Mobile, iManage platform, Lenovo laptops, HP desktops and printers, remote support tools, ticketing systems (ServiceNow, Jira).

Career Impact
Joining this organization offers the opportunity to develop advanced technical skills within a growing professional services environment, supporting cutting-edge technology solutions for a diverse client base.

Apply Today!
If you are a proactive tech support professional looking to advance your career in a collaborative environment, we encourage you to apply now.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
]]> Fri, 24 Apr 2026 00:00:00 EDT 1 Helpdesk Specialist

Are you passionate about delivering top-notch IT support in a dynamic professional environment? Join The Phoenix Group Advisors as a Helpdesk Specialist and become a vital part of our internal support team, ensuring our organization runs smoothly with seamless technology solutions. This role offers the opportunity to troubleshoot a variety of technical issues, support cutting-edge collaboration tools, and contribute to our commitment to exceptional service excellence.

What You’ll Need to Succeed:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 3+ years of hands-on experience in IT support, desktop support, or similar roles in professional settings
• Strong knowledge of Microsoft 365, Windows OS, and remote support tools
• Proven experience supporting AV and conferencing technologies (e.g., Microsoft Teams, Zoom, room systems)
• Hands-on hardware setup, troubleshooting, and repair skills
• Familiarity with ticketing systems and service management processes
• Excellent problem-solving abilities combined with clear communication and strong interpersonal skills

Additional Skills That Make a Difference:

• Industry certifications such as CompTIA A+, Network+, or similar
• Experience with imaging, device rollouts, and inventory management
• Knowledge of basic network troubleshooting and endpoint security tools
• Ability to support office infrastructure including printers and conference room tech

Preferred Education and Experience:

• A minimum of 3 years supporting IT systems within a professional environment
• Relevant industry certifications preferred but not required

Other Requirements:

• Ability to work effectively in a fast-paced environment, managing multiple priorities
• Good documentation habits to record issues, resolutions, and procedures
• Willingness to support team initiatives and participate in high-volume or critical incident responses

If you’re ready to bring your technical expertise and customer service mindset to a forward-thinking organization, we encourage you to apply now and become a key contributor to our technology excellence!
]]> Thu, 26 Mar 2026 00:00:00 EDT 1 Key Responsibilities

• Support employee technology changes including device moves, new setups, and workstation modifications.
• Configure, deploy, and maintain laptops, desktops, and other end-user hardware across the organization.
• Manage the full lifecycle of support tickets by documenting, prioritizing, troubleshooting, and resolving user incidents.
• Identify opportunities to improve internal IT processes and create clear documentation for updated procedures.
• Oversee tracking and auditing of company hardware and software assets to ensure accurate inventory management.
• Provide responsive and professional technical support while maintaining strong communication with internal users.
• Troubleshoot and resolve complex technical problems related to systems, devices, and user environments.
• Deliver guidance and informal training to employees to help them effectively use internal technology tools.
• Administer and maintain environments including Microsoft 365 services, virtual desktop infrastructure, and mobile device platforms.

Required Technical Knowledge

• Strong experience supporting Windows 11 Enterprise and the Microsoft 365 productivity ecosystem.
• Solid understanding of basic networking concepts, including connectivity, network components, and common protocols.
• Experience working with Active Directory, including user management, organizational structure, and group policies.
• Ability to support users both on-site and remotely through various support tools.
• Hands-on experience managing devices through Microsoft Intune or other mobile device management platforms.
• Proficiency supporting and troubleshooting laptops and traditional desktop systems.
• Familiarity with using AI-powered tools (such as Copilot, ChatGPT, or Claude) to assist in troubleshooting and user support workflows.

Preferred Qualifications

• Experience supporting or administering VoIP communication platforms.
• Knowledge of enterprise video conferencing technologies and meeting room systems.
• Exposure to patching strategies and enterprise software deployment tools.
• Basic scripting capability using PowerShell or Python to automate tasks or improve efficiency.
• Understanding of network and internet security principles.
• Familiarity with ITIL frameworks, particularly around incident handling and service management workflows.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. ]]> Wed, 11 Mar 2026 00:00:00 EDT 1