Workplace Experience Lead
Job Description
The Phoenix Group Advisors is conducting a search for a Workplace Experience Lead for a professional services firm focused on managing and optimizing workplace operations.
The role oversees daily office management, vendor relationships, and guest services, ensuring a seamless and efficient work environment. The incumbent will coordinate facilities, manage internal communications, and support workplace experience functions to enhance employee and visitor satisfaction.
- Serve as the primary contact for new partner onboarding and internal communication workflows
- Manage vendor relationships for office supplies, equipment, courier, food services, and records management
- Oversee office facilities maintenance, security, parking, and cleaning operations
- Ensure meeting and workspace readiness, including technology setup and first-line tech support
- Coordinate guest and visitor access, credentials, and meeting arrangements
- Safeguard confidential and sensitive information per company policies
- Collaborate with building personnel on maintenance and security issues
- Leverage workplace tools to improve operational efficiency and service delivery
Required Experience & Qualifications:
- Bachelor’s degree in Business, Management, or related field
- Minimum of 5 years professional experience in office/administrative roles
- At least 3 years of management experience in professional or legal services
- Strong project management and multitasking skills
- Excellent communication, interpersonal, and customer service abilities
- Proven ability to coordinate vendor and internal stakeholder relationships
Core Technical Skills:
- Office Management
- Facilities Operations
- Vendor Relations
- Workplace Services
- Technology Support
- Vendor Management Systems
- Security & Access Control
- Records Management
- Project Coordination
- Workplace Technology Tools
Impact of the Role:
Enhances operational efficiency and employee experience by leading office management and workplace services, supporting organizational productivity.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Victoria LaPorte
Senior Principal Recruiter
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