Temp End User Support Analyst

Austin, TX 78701

Job Type: Desktop Support Job Number: 7683 Salary Range: $35-$45/hr

Job Description

Our client, a multinational law firm, is seeking an End User Support Analyst to assist their team in Austin, TX! Essential Functions End User Support
  • Troubleshoots and resolves desktop application issues, leveraging knowledge bases and sharing insights with IT teams.
  • Supports hardware (PCs, Macs, peripherals, mobile devices, printers, etc.), including specialized setups.
  • Configures and maintains firm operating systems, ensuring data preservation and adherence to policies.
  • Logs and monitors technical support tickets, ensuring timely resolution and communication.
  • Engages proactively with users to clarify and resolve issues efficiently.
  • Collaborates with application owners, analysts, and vendors for effective issue resolution.
  • Manages user accounts (creation, modification, deletion).
  • Provides desk-side and virtual training on standard and specialized hardware/software.
  • Assists with server maintenance and configuration following firm standards.
  • Adheres to change management policies for system updates.
  • Supports IT projects, including travel to other offices when needed.
  • Participates in on-call rotations, remaining reachable after hours as necessary.
  • Maintains office technology asset inventory and coordinates vendor repairs.
  • Sets up specialized function machines, ensuring compliance with firm policies.
Trial/Off-Site Support
  • Provides remote software/hardware support for meetings, trials, and other off-site activities.
  • Sets up and troubleshoots trial/off-site infrastructure (routers, switches, servers).
Conference Room & Hardware Support
  • Manages conference room technology requests, ensuring seamless operation.
  • Coordinates video/audio conferences, offering user support as needed.
  • Ensures smooth technology setup for new hires and office relocations.
  • Oversees hardware upgrades, tracking progress and communicating with users.
Knowledge & Professional Development
  • Stays updated on IT and legal industry trends.
  • Maintains expertise in firm software, hardware, and business practices.
  • Participates in team meetings and professional peer groups.
Client Service, Confidentiality & Safety
  • Upholds the Firm’s Client Service Principles in all interactions.
  • Ensures compliance with confidentiality policies and reports any breaches.
  • Follows firm and department-specific safety protocols.
  • Education & Experience
  • College coursework in Information Systems Technology preferred.
  • Five years of PC experience with hardware/software knowledge and LAN/WAN/server concepts.
  • Strong Windows OS proficiency and expertise in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Relevant certifications highly desirable.
  • Experience in law firms or professional services preferred
Education & Experience
  • College coursework in Information Systems Technology preferred.
  • Five years of PC experience with hardware/software knowledge and LAN/WAN/server concepts.
  • Strong Windows OS proficiency and expertise in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Relevant certifications highly desirable.
  • Experience in law firms or professional services preferred.
Teamwork & Skills
  • Proactive, solution-oriented approach to problem-solving.
  • Strong client service focus and ability to ensure satisfaction.
  • Accountability and ownership of tasks, resolving issues independently.
  • Ability to assess information, anticipate issues, and make effective decisions.
  • Comfortable handling high-pressure client needs.
  • Detail-oriented, able to follow instructions with accuracy.
  • Quick learner with strong technical aptitude.
  • Excellent organizational skills, ability to prioritize and meet deadlines.
  • Dependable, responsive, and flexible with work hours, including overtime.
  • Ability to lift up to 25 pounds.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
 

Meet Your Recruiter

Dan James
Managing Director

After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family. 

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