Technical Support Specialist

Washington DC, DC 20004

Job Type: Helpdesk Job Number: 7637 Salary Range: $64,000-$84,000

Job Description

Key Responsibilities
  • Provide first-level technical support to end-users via email, phone, or in person, resolving hardware, software, and network-related issues.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Assist in troubleshooting network connectivity issues, including Wi-Fi, VPN, and LAN.
  • Respond to and track support tickets using the company’s IT service management system, ensuring timely resolution.
  • Conduct routine maintenance and updates of IT equipment and software.
  • Assist with onboarding new employees by setting up accounts, devices, and access permissions.
  • Document IT processes, troubleshooting steps, and resolutions for future reference.
  • Escalate complex technical issues to senior IT staff or vendors when required.
  • Support IT projects, such as system upgrades, rollouts, or migrations, as directed by the IT Manager.

Qualifications and Skills
Required:
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Basic knowledge of Windows and Mac operating systems.
  • Familiarity with Microsoft 365, Google Workspace, or similar tools.
  • Understanding of basic networking concepts (IP, DNS, VPN, etc.).
  • Excellent problem-solving skills and a willingness to learn.
  • Strong communication skills with a customer-focused mindset.
  • Ability to prioritize tasks and work effectively under pressure.

Preferred:
  • Relevant certifications, such as CompTIA A+, Microsoft Certified: Fundamentals, or similar.
  • Experience with helpdesk or IT ticketing systems.
  • Knowledge of remote desktop tools and troubleshooting software.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
 

Meet Your Recruiter

Cassie DiPierdomenico
Senior Principal Recruiter

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