Technical Support Analyst
434 West 34th street New York, NY 10001 US
Job Description
- Provide key assistance to customers for all technical support and helpdesk queries
- Undertake tier 1 and tier 2 support activities for a variety of products
- Support teams at installation sites
- Complete diagnostics and aim to resolve most queries at the first point of contact
- Troubleshoot complex customer issues
- Provide resolutions within the agreed timeframes
- Track and report on issue resolution
- Install and configure hardware operating systems and applications
- Substantial knowledge of IT, with previous technical support experience in the installation, operation, maintenance and problem-diagnosis of PC workstations and enterprise class network equipment
- The ability to build and maintain relationships with internal and external stakeholders at all levels within a customer organization or alliance partner
- A good balance between technology and communication skills
- An understanding of VMware and, ideally Linux and Citrix
- Experience of setting up proof of concepts (POCs) on customer sites
Other organizations may call this role Support Analyst, Technical Support Engineer, IT Support Analyst, IT Systems Analyst, Analyst, Support Analyst, IT Analyst, or Helpdesk Analyst.
The Benefits
- Salary range $80,000- $90,000
- The chance to work with an array of next-gen tech
- A strong, secure and high caliber customer base
- Join our highly certified company with a global reach and footprint
Meet Your Recruiter
Kenny Pilanski
Division Director
Kenny is a graduate from Quinnipiac University where he received his degree in Industrial Organizational Psychology. He has been with TPG since November 2015 and initially got into recruiting through a friend from college and never looked back. When he is not in the office you can find him fishing, golfing, or hanging out with his girlfriend and dog Foxy.