Support Specialist

New York, NY 10019

Job Type: Desktop Support Job Number: 7913 Salary Range: $80,000-$95,000

Job Description

Our client, a prestigious law firm, is seeking a Support Specialist to join their team in NYC!  Summary

  • Provide end-user IT support, including:

    • PC provisioning via Microsoft Intune

    • Hardware maintenance and internal component swaps

    • Software and network troubleshooting

    • Videoconferencing setup and support

  • Deliver user training on firm software and document scanning procedures

  • Manage IT assets and inventory

  • Coordinate technology needs for attorneys traveling internationally

  • Ensure compliance with firm technology and security policies

  • Perform system updates and occasional after-hours work

  • Assist with physical tasks such as server and equipment installation
Ideal Candidate

  • 5+ years of IT support experience (professional services environment preferred)

  • Strong problem-solving skills and a proactive, customer-focused mindset

  • Excellent verbal and written communication skills

  • Proficiency in:

    • Microsoft Office and Windows OS

    • Legal tech tools such as iManage, Citrix, VPN, ChangePro, and others

  • Basic knowledge of phone system troubleshooting

  • Bachelor’s degree in IT or related field preferred

  • Alignment with the firm’s values: excellence, service ethic, collegiality, and inclusivity

  • Ability to lift up to 15 lbs and perform light physical tasks
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Dan James
Managing Director

After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family. 

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