Sr. IT Trainer

New York, NY 10007

Job Type: Trainer Job Number: 7714 Salary Range: $100,000- $130,000

Job Description


 

Position Overview

We are seeking a skilled Technology Trainer (Mid-Level or Senior) to join our team. Depending on your experience level, you will take on a range of responsibilities, with opportunities for career growth and advancement. The Technology Trainer / Senior Technology Trainer is responsible for designing and delivering training programs for Firm personnel, focusing on both general and legal-specific technology. These programs may be delivered in classrooms, through eLearning, or via personalized training sessions.
  • The Technology Trainer ensures employees understand the key software tools and features necessary to efficiently perform their job functions.
  • The Senior Technology Trainer operates with minimal supervision and uses deep expertise to plan and achieve goals.

Key Responsibilities (Varies by Experience Level)

Mid-Level Technology Trainer
  • Analyze trends and user feedback to identify training needs.
  • Design, promote, and assess technology training and orientation programs to address user requirements.
  • Deliver engaging, interactive in-person and virtual training sessions, including new hire onboarding, regional training, and customized sessions for specific teams or individuals.
  • Provide troubleshooting and end-user support related to software issues, track, and resolve tickets according to internal guidelines.
  • Create and update training materials, such as outlines, reference guides, tips, visual aids, eLearning content, and course invitations.
  • Maintain Firm-wide and regional office training schedules.
  • Collaborate with IT and administrative leadership to prioritize training strategies.
  • Manage course sessions and track user progress/attendance in the Learning Management System.
  • Prepare progress reports and summarize findings for management.
  • Work with IT teams to evaluate and test system upgrade functionalities.
  • Collaborate with other IT teams on special projects as needed.

Senior Technology Trainer
  • In addition to the responsibilities above, the Senior Technology Trainer will:
    • Analyze feedback from training programs, set quality benchmarks, and develop strategies for program improvement.
    • Assist in coaching team members when necessary.

Qualifications (Varies by Experience Level)

Mid-Level Technology Trainer
  • A Bachelor’s degree is preferred.
  • At least seven (7) years of related work experience.
  • Advanced proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneDrive, Teams, SharePoint).
  • Familiarity with eLearning software and online training tools.
  • Proficiency with desktop productivity and document management software.
  • Experience with macOS is a plus.
  • Knowledge of AI tools and applications (e.g., MS 365 Copilot, ChatGPT) is an advantage.
  • Excellent written and verbal communication skills.
  • Strong organizational, motivational, and presentation skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Ability to work flexible hours and travel occasionally.
  • Self-motivated and able to work independently.
  • Quick to learn new concepts and technologies.

Senior Technology Trainer
  • A Bachelor’s degree is required.
  • At least five (5) years of related work experience.
  • All the qualifications and responsibilities of the Mid-Level Technology Trainer, plus:
    • Advanced knowledge of eLearning design and development, including eLearning software and training tools.
    • Advanced expertise in desktop productivity and document management software.
    • Excellent analytical skills.
    • Ability to set quality benchmarks and implement improvement strategies for training programs.
    • Support in coaching team members as needed.

#MS365 #CoPilot #Trainer - JL1 - Hybrid

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
 

Meet Your Recruiter

Leila Forsa
Principal Recruiter

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