Service Desk Engineer

New York City, NY 10106

Job Type: Systems Engineer Job Number: 6634 Salary Range: $50,000- $65,000

Job Description

The Service Desk Engineer is the first line of support services to our customers via telephone, remote control software, or through on-site visits. To our callers it is the first experience of our client’s high service standards, maintaining that standard is the main responsibility of the Service Desk.
]Our candidates are solution-oriented problem-solvers who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanor. He/She will utilize their active listening, critical thinking and communication skills to continuously provide exceptional support services while promoting our client’s brand as a client-centric, full-service technology provider.
  • 2-5 years of recent and consecutive hands-on and remote IT support experience in an enterprise environment.
  • MSP experience preferred.
  • Professional spoken and written communication.
  • Level 1 and Level 2 experience in MS Exchange, Active Directory, VPN Software, Microsoft Office, mobile platforms, and Apple computer products.
  • Knowledge of Office 365, Azure, AWS, MDM (Mobile Device Management), and multifactor security a plus.
  • Ability to work in a fast-paced environment.
  • Experience with ConnectWise or a similar ticketing system preferred.
  • Experience with the ITIL framework or other ITSM preferred.
  • Exhibit a high-level of professionalism and sound judgment.
  • Able to lift and move boxes up to 25lbs.
  • Interview Process: 2 rounds w/ Ahmed or owner (vice versa), 30 min each.

 

Meet Your Recruiter

Leila Forsa
Principal Recruiter

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