Service Desk Engineer

Greenwich, CT 06830

Job Type: Desktop Support Job Number: 6222 Salary Range: $80,000-$110,000

Job Description

Our client, a top tier Fintech company, is looking for a service desk engineer. This is a hands-on role working with end users and providing white glove service to the highest members of the organization. They are looking for someone with strong problem solving ability and a positive attitude. The ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. This role is located in their Greenwich office and is 4x a week onsite.

Responsibilities
Supporting end users across multiple offices
Supporting our O365 instance and various portals
Preparing hardware / software for new employees
Maintaining / troubleshooting peripherals and printers
Supporting our hosted phone system
Participate in after-hours on call schedule

Qualifications
Minimum of 2 years of recent end-user technical support experience
Minimum of 2 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
Minimum of 2 years of experience in desktop technologies: Windows, MS Office
Experience with MDM solutions
Experience with PowerShell
Experience with Mac OSX a plus
Experience with basic networking a plus
Experience with A/V systems a plus
Excellent written and verbal communication
Strong time management and ability to prioritize
Ability to thrive in a fast-paced environment and work effectively under pressure
Ability to maintain composure and professionalism in stressful situations

Meet Your Recruiter

Rachel Newell
VP of Recruiting

A California native who packed her things and moved to NYC on a whim in 2011. By blind luck, she fell into the world of recruiting in March of 2012. A fun fact people probably wouldn't guess about her, most likely because she has a tendency to trip over her own two feet, is that she played Division 1 college soccer at Arizona State. It was there that she also found her love for travel when she studied abroad in Rome. If Rachel isn’t matchmaking people with new jobs, you can find her globetrotting around exploring new corners of the world.

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