Senior Systems Engineer

New York City, NY 10106

Job Type: Systems Engineer Job Number: 6635 Salary Range: $120,000

Job Description

The Senior Systems Engineer provides level 3 technical assistance to users and Simplegrid Systems Engineers. Responsibilities include answering questions or resolving level 3 problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, electronic mail, operating systems and client infrastructure.
    • 2 round interview process w/ Ahmed or Owner 30 min each.
    • Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
    • 5-8 years of related IT experience in an enterprise or server-based environment.
    • Must have 4+ years of recent systems maintenance and end user technical support experience.
    • MSP experience preferred.
    • Excellent desktop and server troubleshooting skills.
    • Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
    • Knowledge of VMware, MDM (Mobile Device Management), Disaster Recovery, Cisco, Palo Alto, SAN (e.g., EMC, EqualLogic), and Cyber Security (e.g., IPS, IDS).
    • Impeccable verbal/written communication.
    • Exhibit a high-level of professionalism and sound judgement.
    • Experience with ConnectWise or similar ticketing system preferred.
    • Assist system users by confidently troubleshooting Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS
    • Evaluate client’s operational efficiency of different IT systems and recommend improvements.
    • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.


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Leila Forsa
Technical Recruiter

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