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Senior Salesforce Administrator

New York, NY 10019

Job Type: Salesforce Job Number: 7981 Salary Range: $100,000 - $110,000

Job Description


Responsibilities:

  • Provide technical support, maintenance, and training for Salesforce users.

  • Perform ongoing administration, including account/profile setup, page layouts, custom reports, dashboards, and list views.

  • Configure and maintain sharing rules, permission sets, field-level and record-level security, roles, and profiles.

  • Monitor and improve data quality through ongoing audits, deduplication, and maintenance.

  • Assess and implement new Salesforce releases and AppExchange solutions.

  • Create audit processes to maintain data integrity and ensure compliance.

  • Deliver results across multiple priorities in a fast-paced environment.

  • Design and maintain reports and dashboards to track KPIs and departmental performance.

  • Build, maintain, and troubleshoot approval flows and automation using Flow and Process Builder.

  • Perform data imports and cleanups using tools like Data Loader, Import Wizard, and DemandTools.

  • Plan and execute quarterly Salesforce release management activities, including stakeholder coordination.

  • Conduct regular health checks using Salesforce tools to monitor system performance, security, and scalability.

Skills & Knowledge:

  • Deep understanding of Sales Cloud, Service Cloud, and Nonprofit Success Pack (NPSP).

  • Experience configuring Salesforce features like custom objects, workflows, reports, dashboards, formula fields, validation rules, and record types.

  • Advanced knowledge of Salesforce Service Cloud, including chat functionality, CTI integration, case routing, community portals, macros, and email templates.

  • Proficient in NPSP components: Household model, GAUs, recurring donations, campaigns, soft credits, rollups, and payment management.

  • Working knowledge of integrated tools such as DocuSign, Conga/Apttus CMS, and FormAssembly.

  • Strong business analysis skills: gathering requirements, estimating effort, technical documentation, and stakeholder communication.

  • Experience with Salesforce Communities and Digital Experience Builder.

  • Familiarity with Salesforce development and integration: Apex, Visualforce, LWC, Aura, APIs, and web services.

  • Strong grasp of Salesforce ALM (Application Lifecycle Management), including DevOps tools and release management.

  • Proficient in Microsoft Office Suite and Visio.

  • Excellent written and verbal communication skills.

Administrative & Development Expertise:

  • Develop custom Salesforce solutions using Apex, Lightning Components, and Flow.

  • Build custom UIs using LWC and/or Aura Components.

  • Integrate Salesforce with external systems via APIs and third-party apps.

  • Manage application lifecycle: from planning and design to deployment and ongoing maintenance.

  • Use development tools including DevOps Center, Code Builder, and App Builder.

Requirements:

  • 8+ years of Salesforce experience.

  • Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Platform Developer I.

  • Strong knowledge of Salesforce architecture, security, and data modeling.

  • Experience researching and managing third-party applications via AppExchange.

  • Proficiency in managing Salesforce user roles, profiles, and access through SSO/MFA and security best practices.

  • Skilled in supporting marketing and communication initiatives via Salesforce campaigns and email automation.

Education & Certifications:

  • Bachelor's degree or equivalent professional experience.

  • Required certifications: Salesforce Administrator, Advanced Administrator, Platform App Builder.

  • Preferred: Salesforce Platform Developer I.


The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Matthew Miello
Principal Recruiter

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