Senior Manager, IT Operations

Boston, MA 02210

Job Type: IT Operations Manager Job Number: 6974 Salary Range: $130,000-$165,000

Job Description


Key Responsibilities:
  • Manage day-to-day IT operations for the law firm, focusing on end-user technical support, technology training, and managing end-user computing environments.
  • Supervise a team of IT professionals, including Helpdesk, ensuring that all support requests are resolved in a timely and effective manner.
  • Manage IT service desk platform and monitor IT performance metrics, providing regular reports to CIO.
  • Develop and implement IT policies, procedures, and best practices, ensuring compliance with regulatory requirements and industry standards.
  • Oversee the deployment and maintenance of hardware and software systems, including desktops, laptops, and mobile devices.
  • Coordinate with external vendors and providers to ensure timely and effective support and service.
  • Oversee efforts to provide IT training and support to end-users, ensuring that they have the tools and knowledge needed to perform their job functions.
  • Oversee management of the firm's audiovisual systems, ensuring that meetings and presentations are supported by the necessary technology.
  • Assist CIO in developing and managing the IT operations budget, ensuring that resources are allocated effectively and efficiently.
  • Identify opportunities to improve IT operations and end-user satisfaction and implement solutions to address those opportunities.
  • Manage IT projects and oversee implementation of new technology as necessary 
  • Ensure appropriate staffing levels for managed teams
  • Serve as mentor for members of the IT team, focusing on career and professional development for IT staff members. 
  • Foster positive and professional connection with other legal and administrative departments in the firm, ensuring collaborative relationships with these departments.
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Job Requirements:
REQUIREMENTS:
  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 8+ years of experience managing complex IT operations for large organizations, with a focus on end-user support and managing desktop computing environments.   Law firm experience preferred.
  • Strong leadership, project management, and technical skills.
  • Knowledge of IT service management frameworks, such as ITIL.
  • Experience managing audiovisual systems.

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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