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Senior IT Business Analyst
Job Description
Key Responsibilities
Analysis & Requirements
Qualifications
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
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Gain deep knowledge of business processes, operations, and technologies—especially those impacting customer experience.
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Facilitate workshops to capture cross-functional requirements and align stakeholders on solution design.
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Lead discussions with SMEs to define, document, and refine business requirements.
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Analyze current and proposed processes, perform gap analyses, and recommend improvements.
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Collaborate on customer experience and UX design reviews, providing detailed annotations for development teams.
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Define both functional and non-functional requirements (e.g., security, scalability, performance).
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Clearly articulate problem statements, success metrics, and business impact.
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Work with architects and tech leads to plan system integrations and phased development.
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Use SQL and JSON Web service APIs to gather and analyze system data for cross-functional initiatives.
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Conduct compatibility and dependency assessments.
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Produce clear process flows, data diagrams, and use case documentation.
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Translate technical details into business-friendly language for decision-making.
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Maintain and communicate project timelines, dependencies, and risks across workstreams.
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Provide regular progress updates to stakeholders.
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Oversee multiple complex projects simultaneously with minimal oversight.
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Develop deployment plans with a focus on dependencies and backward compatibility.
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Build consensus across competing priorities and assist with task sequencing.
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Support component, end-to-end, and UAT testing for smooth production releases.
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Assist in root cause analysis and resolution of production issues.
Qualifications
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7–10 years of progressive IT Business Analysis experience.
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Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Management, or equivalent experience.
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Exceptional analytical, verbal, and written communication skills.
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Strong interpersonal skills for daily engagement with stakeholders, SMEs, and executives.
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Proven ability to influence and coordinate across multiple workstreams.
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Skilled in SQL queries and analysis.
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Experience with JSON web service APIs and modern web technologies.
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Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
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Travel expected
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Victoria LaPorte
Senior Principal Recruiter
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