Senior Desktop Engineer (CoPilot / AI)

Pittsburgh, PA 15235

Job Type: Desktop Engineer Job Number: 7771 Salary Range: $130,000-$200,000

Job Description


Key Responsibilities:

  • Technology Strategy & Implementation: Design and deploy digital workplace solutions that improve user engagement, streamline operations, and align with business objectives. Manage enterprise collaboration platforms, cloud services, and endpoint technologies.

  • User-Centric Innovation: Develop and implement strategies that enhance the overall user experience with IT services. Utilize emerging technologies, such as AI-driven workplace tools, to drive efficiency.

  • System Administration: Oversee the configuration, management, and security of endpoint devices. Maintain optimal performance through proactive monitoring, updates, and troubleshooting.

  • Technical Leadership & Support: Serve as the escalation point for complex technical issues, driving automation and efficiency improvements. Optimize Windows environments, streamline provisioning, and support enterprise-wide M365 deployments.

  • Security & Compliance: Ensure endpoint systems meet security standards and regulatory requirements by implementing robust policies and controls.

  • Performance Metrics & Reporting: Track key performance indicators (KPIs) and generate insights to improve digital workplace solutions. Maintain comprehensive documentation and knowledge-sharing resources.

  • Cross-Functional Collaboration: Partner with stakeholders to align technology initiatives with business needs. Educate teams on modern workplace tools and advocate for innovative solutions.

  • Continuous Improvement: Stay informed about industry trends and advancements in M365, automation, and digital workplace technologies to drive strategic improvements.
Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • 5+ years of experience in IT, with expertise in endpoint management, enterprise collaboration tools, and digital workplace technologies.

  • Strong knowledge of M365, Intune, Autopilot, Mobile Device Management, Citrix, VMWare, and AI-powered productivity tools.

  • Experience in scripting, automation, and modern workstation management techniques.

  • Familiarity with Azure cloud services and virtual desktop environments.

  • Excellent analytical, problem-solving, and communication skills.
Preferred Qualifications:

  • Industry certifications in Microsoft 365, Azure, or related technologies.

  • Hands-on experience with Power Platform, Microsoft Graph, and AI-driven solutions like Copilot.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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