Senior Desktop Analyst
399 Boylston Street Boston, MA 02116
Guided by department objectives and priorities, troubleshoots application and hardware issues and provides solutions from inception to successful resolution. Provides support for staff for all technology related needs. Collaborates closely with others in firmwide and office-based Information Technology groups, staff, and vendors. Ensures client service and satisfaction are attained in all areas of position.
-College level course work in Information Systems Technology preferred.
-Five years PC experience with hardware and software knowledge. Understanding of LAN/WAN and server concepts.
-Strong knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint. Experience with Windows 7 and Office 2010 a must.
-Experience with video conference equipment.
- Experience with MDM and Blackberry UEM. Deployment and support of iPhones and smart phones.
-Skill to assess issues and needs and to provide responsive solutions. A highly proactive, solution-oriented approach to work and interactions.
-Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
-High comfort level with sometimes stressful client requirements.
-Ability to follow instructions with high degree of accuracy.
-Technical aptitude and understanding, including ability to quickly learn new applications.
-Strong organizational skills; ability to prioritize work, and work within competing deadlines.
-Excellent customer service skills.
-Availability to work overtime; flexibility regarding work schedule.
-Previous experience with supporting traders in