Senior Application Support Engineer

New York, NY 10158

Industry: Production/Application Support, Tradefloor Support Job Number: 4336

Job Description

 

Summary:

The Application Service Delivery (ASD) organization is a uniquely positioned team that provides a broad range of global, firm wide services. In addition to traditional production support towers, ASD manages Shared Services platforms (including Enterprise Scheduling, Business Intelligence, and Evergreen) and a dedicated Quality Assurance discipline.

We are looking for an experienced Application Support Engineer with a proven track record of supporting a variety of portfolio management and trading systems. The candidate will work within a team of support engineers providing day to day support of trade flow applications and processes following incident, problem and change management standards.

The role will appeal to a hands-on, well-rounded individual with strong quantitative, analytical and technical skills with a passion for supporting mission critical applications.

Responsibilities:

o Team member for a critical Equity trading support function – including Portfolio Management, Trading, and Routing; requiring end to end investment process knowledge

o Knowledge of Charles River Development (CRD) platform is required

o Proactively identify issues within the environment and lead solutions to resolve them

o Leverage ITSM toolset to continuously improve how systems are being monitored and supported

o Coordinate Release Implementation and support; including managing Permits to Operate

Requirements:

o BS or BA Degree and at least 10 years’ experience

o 10 years’ industry experience supporting Equity trading applications

o Extensive knowledge with end to end Equity processes; research platforms, trading systems (pms/oms), accounting systems, and client data delivery

o Knowledge of Charles River Development (CRD)

o Broad, hands-on experience with Incident, Problem and Change Management systems

o Critical thinking skills to troubleshoot application issues with complex business processes

o Strong oral and written communication skills; strong interpersonal skills

o Strong sense of professional pride and individual accountability
 

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