Senior Application Analyst

Atlanta, GA 30363

Job Type: Production/Application Support Job Number: 7309 Salary Range: $120,000-$127,000

Job Description

Major tasks, Responsibilities and Key Accountabilities:
  • Works to ensure that the attorneys and staff are utilizing the firm's core applications and practice area specific back-office applications effectively and efficiently by performing the following functions:
  • Responsible for problem resolution at a 3rd tier level including using firm tracking methods to keep clients and management updated on the status and progress of the resolution.
  • Providing advanced user support and problem resolution for third level application issues, including coordinating and working with vendors when necessary. Ensures client satisfaction by providing timely and thorough service for client requests and problems by using analytical skills and proven problem resolutions. Escalates problems, as appropriate, to ensure management awareness of severe problems.
  • Proactively monitors tickets to pinpoint those that are possible targets for future problems and to track potential issue trends to address proactively.
  • Collaborating with firm leadership for custom reporting needs.
  • Staying abreast of latest legal software development by monitoring vendor and industry bulletins for any known vulnerability and bug fixes.
  • Provides dependable and consistent on-call support as needed for backup where special expertise is required.
  • Assists with setting standards for firm software applications.
  • Functions as a solid team member of Application Support, including cross training for knowledge transfer within the applications team and lower support tiers. Demonstrates insight on different job functions to assist with problem resolutions, provide backup for coverage and assist others with skill development.
  • Provides technical guidance to other support teams in the IT Department, including the Service Desk and Desktop Support. Demonstrates expertise in all applications that the team is required to support and maintains currency of knowledge with emerging technologies.
  • Creates and maintains documentation and standards, including all pertinent IT Service Catalog entries.
  • Participates as an active team member on upgrades, projects and special implementations to include inter-dependency with other systems, tracking and reporting on specific assigned tasks.
  • Participate in projects for new software implementation and upgrades.
  • Participates in the development and management of software requests and updates.
  • Provides quality assurance testing for compatibility issues and continuity of knowledge base and SOP documentation.
  • BS in Computer Science, MIS, or equivalent work experience
  • Previous experience with matter-centric computing within a legal environment preferred.
  • Intermediate to advanced knowledge of MS SQL server (installation, updates and optimization) required to include reporting using SSRS.
  • Intermediate to advanced knowledge of SQL programming
  • Intermediate to advanced knowledge of Powershell scripting (or another equivalent scripting language)
  • Programming and development background a plus
  • Experience with O365, Azure, Sharepoint and Teams online administration and configuration
  • Experience with basic web development including Sharepoint site creation and support.
  • Familiarity with DNS, email flow and networking a plus
  • Experience with Netdocuments
  • Experience with IntApp Flow/IB/Open
  • Experience of financial software suite Aderant Sierra
  • Experience with Aderant iTimeKeep Time Management Solution
  • Must be willing to be accessible during off hours in order to monitor application servers and take action where appropriate.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. 
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Téa Marder
Associate Recruiter

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About Atlanta, GA

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