The Phoenix Group
http://cdn.haleymarketing.com/templates/62733/logos/400x400.png
http://www.tpgnyc.com
http://www.tpgnyc.com
USD
50000
60000
YEAR
true
Job Title: Receptionist, New Opening, LA Office
Overview:
The Receptionist plays a vital role as the first point of contact for clients and visitors, representing the firm with professionalism and warmth. This position is responsible for ensuring a seamless and welcoming experience while collaborating closely with the firm’s First Impressions Team to maintain high service standards in the reception and conference areas.
Key Responsibilities:
Client Interaction & Communication
Guest Experience & Hospitality
Operational & Administrative Support
Technology & Additional Responsibilities
Qualifications & Skills:
Education & Experience:
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
AJ Townsend
Receptionist
515 Flower St Los Angeles, CA 90071 US
Job Description
Job Title: Receptionist, New Opening, LA Office
Overview:
The Receptionist plays a vital role as the first point of contact for clients and visitors, representing the firm with professionalism and warmth. This position is responsible for ensuring a seamless and welcoming experience while collaborating closely with the firm’s First Impressions Team to maintain high service standards in the reception and conference areas.
Key Responsibilities:
Client Interaction & Communication
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Serve as the firm's primary point of contact, providing a professional and friendly experience for all visitors.
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Handle incoming calls with clarity and professionalism, directing inquiries appropriately.
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Assist clients and guests by guiding them to their destinations and offering necessary administrative support.
Guest Experience & Hospitality
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Create an inviting atmosphere where clients and visitors feel welcomed and valued.
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Greet guests by name, maintain eye contact, and personally escort them to meeting rooms.
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Provide concierge-level service, including arranging transportation, dining, and local recommendations.
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Anticipate guest needs by offering thoughtful accommodations, such as umbrellas during inclement weather.
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Coordinate with internal teams—including Conference Technology, Facilities, and Catering—to ensure smooth service delivery.
Operational & Administrative Support
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Stay well-informed about firm personnel and policies to provide accurate assistance.
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Manage conference room reservations using EMS software, ensuring all meeting logistics, including technology and catering, are properly arranged.
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Collaborate with the Manager of Operations to address facility-related concerns.
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Offer insights on local amenities to enhance client visits.
Technology & Additional Responsibilities
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Utilize conference room scheduling software effectively, including generating usage reports.
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Assist with security system access reports and manage the receipt/distribution of legal documents.
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Participate in training sessions to stay updated on software and technology relevant to the role.
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Support special projects and handle additional responsibilities as needed.
Qualifications & Skills:
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Strong customer service skills with the ability to interact professionally with clients, visitors, and staff.
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Excellent verbal and written communication skills with a poised and professional demeanor.
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Adaptability to shifting priorities while maintaining efficiency and attention to detail.
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Ability to work independently as well as collaboratively in a positive, team-oriented environment.
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Proficiency in Microsoft Word, Excel, and PowerPoint is beneficial. Familiarity with Microsoft Teams, Zoom, and video conferencing platforms is a plus.
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Experience with visitor management systems such as Kastle, C-CURE 9000, or EMS (Event Management System) is advantageous.
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Willingness to adjust work schedules and work overtime as needed.
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Professional appearance with adherence to the required dress code.
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Capability to lift and transport items up to 25 lbs without assistance.
Education & Experience:
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An Associate’s Degree or equivalent experience is required. Relevant work experience may be considered in place of formal education.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
AJ Townsend
Principal Recruiter
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