Part Time Help Desk Specialist
Job Description
The Phoenix Group Advisors is conducting a search for a Part Time Help Desk Specialist for a service-oriented IT support provider. This role is responsible for delivering technical assistance to in-person and remote staff, ensuring smooth user experience and operational efficiency.
The Help Desk Specialist manages troubleshooting, user account administration, workstation configurations, and meeting room technology support. They serve as a primary point of contact for end-user support, maintain device and account security, and assist with setup and maintenance of hardware and software in hybrid work environments.
• Provide technical support for Windows and macOS systems
• Troubleshoot hardware and software issues
• Manage user accounts in Active Directory/Entra ID
• Configure and deploy workstations and peripherals
• Support collaboration tools like Microsoft Office, SharePoint, OneDrive
• Assist with meeting room AV and conferencing equipment
• Document support tickets and resolutions in help desk systems
• Support iOS devices and mobile applications
Requirements:
• 1+ years of help desk or technical support experience
• Proficiency with Microsoft Office, SharePoint, OneDrive, and Entra ID
• Experience with Windows and macOS troubleshooting
• Knowledge of PowerShell scripting preferred
• Familiarity with mobile device management (MDM) and iOS support
• Strong communication, problem-solving, and customer service skills
• Ability to prioritize and manage multiple support requests
Core Technical Skills
Help Desk Support
IT Troubleshooting
Active Directory / Entra ID
Windows/Mac OS Support
Office 365 / Microsoft 365
SharePoint / OneDrive
PowerShell Scripting
Device Configuration and Deployment
Hybrid Work Support
AV and Meeting Room Technology Support
This role is responsible for supporting day-to-day IT operations and enhancing user productivity through efficient troubleshooting and technical support.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Dan James
Managing Director
After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family.
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