PC Technician lll
25 W 18th St New York, NY 10011 US
Job Description
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A+ Certification required, Network + Certification and Microsoft Professional Certification are pluses
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3-5 years of experience in Helpdesk Level 2 or above technical support
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Solid background in personal computer hardware repair and/or troubleshooting
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Knowledgeable in computer hardware, operating systems, applications, and networks
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Familiar with MDM, Windows, Windows Server, and Exchange
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Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure
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Experience with Active Directory configuration, printer server, LAN and WAN networks
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Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution
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Offer exceptional customer service to end users by being highly communicative and responsive
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Must be able to multitask
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Ability to work independently and also as a team member with the IT staff
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Excellent organizational and time management skills
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Flexibility and willingness to adapt to change
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Strong Analytical skills to resolve problems, identify and document solutions
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Strong interpersonal communication and relationship-building skills
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Education and or Experience: Associates, Undergraduate Degree in Computer Science or a related discipline Responsibilities
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Under the supervision of the Help Desk Supervisor/IT Manager, the PC Technician III serves as a hands-on lead technical support for desktop computers, applications, and related technology and ensures proper computer operations to end user
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Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software
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Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person
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Manage helpdesk queues in IT Helpdesk ticketing system
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Monitors system alert management system and responds to alerts for hardware and software issues
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Provide excellent customer service, answer Help Desk phone in courteous and professional manner
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Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem
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Document all requests, including the entire problem solving process
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Learn the software and hardware used and supported by the Funds
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Unpack, setup, connect and test new computers, printers and other peripherals
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Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software
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Disconnect, move, reconnect and test workstations and printers for move and change requests
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Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards
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Troubleshoot LAN/WAN basic networking issues
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Troubleshoot printers, scanners, and other peripherals issues
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Responsible for setting up audio/visual equipment for presentations
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Facilitate repairs with vendors
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Perform routine maintenance as needed
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Perform other related duties as assigned
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Provide support after hours, on weekends and through on-call rotation
Meet Your Recruiter
Cara Partovich
VP of Recruiting
A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog.