PC Technician lll

New York, NY 10011

Job Type: Desktop Support Job Number: 6638 Salary Range: $90,000-100,000k

Job Description


A+ Certification required, Network + Certification and Microsoft Professional Certification are pluses

3-5 years of experience in Helpdesk Level 2 or above technical support

Solid background in personal computer hardware repair and/or troubleshooting

Knowledgeable in computer hardware, operating systems, applications, and networks

Familiar with MDM, Windows, Windows Server, and Exchange

Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure

Experience with Active Directory configuration, printer server, LAN and WAN networks

Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution

Offer exceptional customer service to end users by being highly communicative and responsive

Must be able to multitask

Ability to work independently and also as a team member with the IT staff

Excellent organizational and time management skills

Flexibility and willingness to adapt to change

Strong Analytical skills to resolve problems, identify and document solutions

Strong interpersonal communication and relationship-building skills

Education and or Experience: Associates, Undergraduate Degree in Computer Science or a related discipline Responsibilities

Under the supervision of the Help Desk Supervisor/IT Manager, the PC Technician III serves as a hands-on lead technical support for desktop computers, applications, and related technology and ensures proper computer operations to end user

Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software

Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person

Manage helpdesk queues in IT Helpdesk ticketing system

Monitors system alert management system and responds to alerts for hardware and software issues

Provide excellent customer service, answer Help Desk phone in courteous and professional manner

Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem

Document all requests, including the entire problem solving process

Learn the software and hardware used and supported by the Funds

Unpack, setup, connect and test new computers, printers and other peripherals

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software

Disconnect, move, reconnect and test workstations and printers for move and change requests

Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards

Troubleshoot LAN/WAN basic networking issues

Troubleshoot printers, scanners, and other peripherals issues

Responsible for setting up audio/visual equipment for presentations

Facilitate repairs with vendors

Perform routine maintenance as needed

Perform other related duties as assigned

Provide support after hours, on weekends and through on-call rotation

Meet Your Recruiter

Cara Partovich
VP of Recruiting

A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog. 

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