Onsite Support Technician
55 W 39th St Fl 12 New York, NY 10018 US
Job Description
Responsibilities:
- Deliver prompt end user support through various channels, prioritizing exceptional service.
- Thoroughly document user issues within the ticketing system for streamlined resolution.
- Collaborate closely with internal teams to troubleshoot and resolve support tickets effectively.
- Execute remote desktop fixes, software installations, and troubleshooting tasks with precision.
- Serve as a key technical escalation point for intricate issues, ensuring timely resolution.
- Conduct diligent follow-ups on resolved tickets and maintain meticulous documentation.
- Diagnose and address technical issues encompassing availability, security, and performance.
- Monitor and rectify network health issues promptly to minimize disruptions.
- Foster transparent communication with team members and clients to optimize support delivery.
Requirements:
- Possess a minimum of 4 years of hands-on technical experience in desktop support and networking.
- Demonstrate a steadfast commitment to delivering superior customer service experiences.
- Exhibit a track record of reliability and accountability in previous roles.
- Display exceptional written and verbal communication skills.
- Display flexibility to occasionally accommodate work outside standard business hours.
Experience/Skills Required:
- Proficiency in TCP/IP networking, Microsoft Windows 10/11, MacOS, and mobile platforms.
- Familiarity with peripheral devices, Cisco Meraki, anti-virus/malware protection solutions, and Microsoft Office 365.
- Understanding of Windows Server environments, cloud computing infrastructure, and troubleshooting methodologies.
- Fluency in English, with strong communication abilities in both written and verbal formats.
- Prior experience utilizing ticketing systems for issue tracking and resolution.
Preferred Experience/Skills:
- Knowledge of ConnectWise Manage, Automate, and Control, along with backup solutions and technical certifications.
- Exposure to Azure Virtual Desktop, VOIP technologies, and advanced networking concepts.
- Experience working for a managed service provider highly preferred
Meet Your Recruiter

Cara Partovich
VP of Recruiting
A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog.