Workplace Experience Agent
Job Description
Job Title: Workplace Experience Agent
Company Overview
Our client, a leading global law firm, is renowned for advising top-tier businesses and institutions that drive the international economy. Committed to innovation and fostering a supportive culture, they empower professionals to build meaningful careers.
Role Overview
The Workplace Experience Agent plays a key role in delivering exceptional frontline support within their new Silicon Valley office. This onsite position ensures seamless operations, personalized service, and a welcoming environment, contributing directly to the firm’s standards of excellence.
Key Responsibilities
- Provide high-quality support to personnel and visitors, ensuring an exceptional onsite experience
- Manage and fulfill service requests via ServiceNow, conducting quality assurance checks
- Maintain and troubleshoot workstations and collaboration spaces, providing first-line technology support
- Prioritize, delegate, and manage daily client needs efficiently
- Act as a project manager for onsite initiatives and events, coordinating with internal teams
- Protect sensitive information in accordance with firm policies
- Support special projects and uphold service level agreements across the office
Requirements
Must-Have Qualifications
- High school diploma or equivalent
- Minimum of three years’ experience in customer service, hospitality, or workplace support
- Strong communication and problem-solving skills
Nice-to-Have Qualifications
- Experience in high-end hospitality, hotel, gym, or restaurant industries
- Knowledge of health and safety standards
- Proficiency with ServiceNow and MS Teams
Career Impact
- Opportunity to work at a prestigious international law firm in a dynamic, collaborative environment
- Engage with sophisticated technology and high-profile projects
- Join a dedicated team focused on delivering top-tier client and internal support
- Enhance your professional skills and grow your career within a global organization
- Receive comprehensive benefits, work-life balance, and career development resources
Compensation and Benefits
- Salary range: $70,000 – $80,000 annually (plus bonus)
- Healthcare, life, and disability insurance
- 401(k) with generous matching
- Paid holidays and PTO of 23 days in the first year
- Well-being programs, professional growth opportunities, employee discounts
Meet Your Recruiter
Victoria LaPorte
Senior Principal Recruiter
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