Manager, End User Services

Rowayton, CT 06853

Job Type: Help Desk Manager Job Number: 7395 Salary Range: $150,000 - $250,000

Job Description


Responsibilities:

Leadership and Management:
  • Lead and manage a team of three support engineers.
  • Provide technical guidance, mentorship, and professional development opportunities.
  • Manage relationships with managed service providers for remote offices.

Operational Oversight:
  • Ensure timely and effective resolution of IT support requests.
  • Manage installation, inventory, and maintenance of workstations.
  • Act as senior escalation point for complex issues.

Strategic Planning:
  • Prepare monthly reports for senior management.
  • Lead project management, strategic planning, and capacity planning initiatives.
  • Foster strong relationships with internal stakeholders.

Requirements:
  • BA/BS in Computer Science or related field.
  • 7+ years experience in workstation technical support; management experience preferred.
  • Strong interpersonal and communication skills.
  • Financial Services industry experience required.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Proficiency with Microsoft Windows 11, Office 365, and market data applications (e.g., Bloomberg, Refinitiv).
  • Familiarity with desktop management policies, procedures, and software.
  • Desired experience in printer management and Mobile Device Management (iOS/Android).

Work Arrangement:
  • Hybrid work arrangement; full vaccination required for office attendance Monday through Thursday, with remote work optional on Fridays.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
 

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Matthew Miello
Principal Recruiter

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About Rowayton, CT

Ready to embark on your next career adventure in the vibrant area surrounding Rowayton, Connecticut? Nestled in the picturesque coastal town just a short drive from Norwalk, Stamford, and the bustling city of Bridgeport, Rowayton offers a perfect blend of scenic beauty and professional growth opportunities. Discover a charming community with historic landmarks like the Rowayton Arts Center and the Rowayton Historical Society, along with trendy eateries serving up fresh seafood and classic New England cuisine. Enjoy outdoor activities at the scenic Farm Creek Preserve or catch a show at the Rowayton Arts Center. Take the next step in your career journey by exploring our job listings in this captivating region today!

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