The Phoenix Group
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http://www.tpgnyc.com
http://www.tpgnyc.com
USD
150000
180000
YEAR
true
Position: Senior Systems Engineering Lead
This hybrid leadership and technical position involves overseeing team workflows, optimizing the use of time, budget, and personnel resources, and serving as a hands-on technical expert. The individual will be expected to allocate tasks strategically, guide infrastructure projects, and ensure delivery quality while remaining deeply involved in core systems support. The ideal candidate has experience across identity/access tools (e.g., single sign-on systems), endpoint operating systems (especially macOS), collaborative cloud platforms, infrastructure across major providers (AWS, Azure, GCP), and enterprise device and user management solutions. Familiarity with video conferencing platforms and basic networking is essential.
Core Skills & Strengths:
Key Duties & Areas of Ownership:
Leadership & Oversight:
Systems Management:
Operational Support & Stability:
Other Contributions:
Background & Requirements:
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Leila Forsa
Lead Systems Engineer
95 Pine St. New York, NY, 10005 New York, NY 10005 US
Job Description
Position: Senior Systems Engineering Lead
This hybrid leadership and technical position involves overseeing team workflows, optimizing the use of time, budget, and personnel resources, and serving as a hands-on technical expert. The individual will be expected to allocate tasks strategically, guide infrastructure projects, and ensure delivery quality while remaining deeply involved in core systems support. The ideal candidate has experience across identity/access tools (e.g., single sign-on systems), endpoint operating systems (especially macOS), collaborative cloud platforms, infrastructure across major providers (AWS, Azure, GCP), and enterprise device and user management solutions. Familiarity with video conferencing platforms and basic networking is essential.
Core Skills & Strengths:
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Strong project and resource management skills with the ability to juggle competing deadlines
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Excellent communicator, capable of translating complex systems into plain language
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Highly proactive and solution-driven, with a strong sense of accountability
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Demonstrated history of implementing and maintaining user-focused systems
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Understands advanced infrastructure architecture and best practices
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Thrives in fast-paced environments, comfortable with constant change and shifting priorities
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Deep knowledge of endpoint management and cloud admin tools (e.g., JAMF, Chrome OS, Zoom services, identity platforms)
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Familiarity with deployment tools and back-end infrastructure (Apple business tools, Windows Server, etc.)
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Proficient in using IT task tracking platforms and service desk solutions
Key Duties & Areas of Ownership:
Leadership & Oversight:
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Oversee the day-to-day functioning of the technical team
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Assign tasks based on priorities, skills, and deadlines
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Manage resource planning and financial forecasting for department initiatives
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Identify inefficiencies or risk areas in current technical systems and introduce new approaches
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Promote team development through mentorship and tech enablement
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Set the bar for performance and act as a technical role model
Systems Management:
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Maintain and fine-tune existing device and access control frameworks
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Apply operational best practices for performance and security
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Develop and maintain custom system integrations and automation pipelines
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Oversee the full lifecycle of Apple/Linux-based environments
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Provide internal systems-level support for engineering teams
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Act as the final point of escalation for complex user support needs
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Administer email systems including configuration, routing, and analysis tools
Operational Support & Stability:
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Lead incident resolution efforts for advanced systems-level issues
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Contribute to continuity planning and resilience testing for office infrastructure
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Support data compliance through testing and maintaining retention protocols
Other Contributions:
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Encourage continuous improvement by offering feedback on existing support workflows
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Contribute to special projects or cross-functional initiatives as needed
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Handle legal and compliance-related data holds and collections when required
Background & Requirements:
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Bachelor’s degree in a technical field or a minimum of seven years of relevant professional experience
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At least five years in a leadership capacity managing technical support or infrastructure teams
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Hands-on experience supporting multiple geographically dispersed locations or branch offices
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Leila Forsa
Principal Recruiter
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