The Phoenix Group
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http://www.tpgnyc.com
http://www.tpgnyc.com
USD
97000
131000
YEAR
true
Victoria LaPorte
ITSM Business Analyst
Remote Remote, MA US
2025-02-25
2025-04-20
Job Type: Business Analyst - IT
Job Number: 7698
Salary Range: $97,000-$131,000
Job Description
Qualifications
Design reports to streamline the Change Management process, providing visibility into request tracking and workflow progression.
Develop a centralized knowledge base to simplify responses to client requests for technical information.
Craft communications tailored for firm-wide distribution, ensuring technical content is easily digestible for non-technical personnel.
Assist with IT-related project management, ensuring smooth execution and alignment with business objectives.
Create engaging presentations tailored for audiences across different levels of the organization, from technical teams to executive leadership.
Undertake additional responsibilities as needed to support IT initiatives and operational efficiency.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
- Proven ability to document complex technical procedures through visual workflows and structured templates.
- Extensive understanding of IT Service Management (ITSM) principles and related operational frameworks.
- Strong experience in developing documentation for business continuity and disaster recovery initiatives.
- Skilled in mapping out and refining detailed, step-by-step procedural documentation.
- Adept at assessing current processes with a keen eye for detail, identifying areas for improvement to minimize operational risks.
- Experience in designing user-friendly training materials for end-user education.
- Ability to manage multiple initiatives simultaneously, meeting deadlines while maintaining quality standards.
- Comfortable coordinating operational activities with external vendors.
- Committed to delivering top-tier customer service, aligning with team performance benchmarks and user expectations.
- Capable of fostering strong professional relationships with colleagues, stakeholders, and leadership.
- Experienced in supporting enterprise-level operations in a 24/7 IT environment.
- Education & Experience: Bachelor’s degree in a relevant field or equivalent practical experience (8 years).
- Minimum of 5 years of direct experience as a Business Analyst or Technical Writer, with involvement in business analysis functions.
- Conduct in-depth analysis of IT processes and requirements to develop structured workflow designs and technical documentation.
- Collaborate with IT teams to define and formalize IT-related policies, procedures, and best practices.
- Partner with Information Governance (IG), ITSM, and IT Infrastructure teams to outline necessary compliance documentation.
- Support IT Infrastructure teams in collecting and managing compliance-related evidence.
- Establish a structured review process for IT control documentation to ensure periodic updates and adherence to standards.
- Play a key role in shaping and maintaining the organization's Business Continuity and Disaster Recovery strategies by:
- Managing and updating essential documentation related to these plans.
- Facilitating Business Impact Analysis sessions and presenting insights to leadership.
- Preparing clear and concise reports or presentations for IT and business leaders.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
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