IT Systems Technician

Valhalla, NY 10595

Job Type: Helpdesk Job Number: 6640 Salary Range: $60,000-$70,000

Job Description

Our client, a computer service organization, is seeking an IT Systems Technician to join their team! 

Roles and Responsibilities

The IT Systems Technician will report to the Service Delivery Manager. Daily responsibilities will include:

· Entry of time and expense data into the Professional Services Automation (PSA) system

· Entry of all work-related tasks and schedule into the PSA system

· Complete regular training of line-of-business systems used internally and on client networks

· Setup and configuration of client equipment including workstations, network switches, wireless devices and firewalls

· Maintain client inventory and documentation in the PSA and documentation systems

· Assist in data entry, data export and reporting via the PSA and documentation systems

· Maintain excellent written and verbal communications befitting a client-focused organization

· On-Call rotation with hours of 5pm ET to 10pm ET during weekdays and 9am ET to 9pm ET on weekends


· Education/experience in technologies including, Microsoft Office 365, Azure Active Directory, Intune, computer hardware and basic networking

· Education/experience with VMware ESX, SonicWall, Unifi, Dell Networking, and RMM are a plus

· Working knowledge of desktop hardware and peripherals, desktop applications, operating systems, and networking devices

· Understanding of the OSI Model and how to troubleshoot the different layers

· Work well in a team-oriented environment and independently, in a fast-paced setting

· Diagnosing and resolving problems

· Active listening skills, excellent communication, situational awareness, and interpersonal skills

· Self-motivated with a desire to learn and grow within our organization

· A desire to grow within the Cybersecurity field

Qualifications and Education Preferences

· Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science or equivalent from an accredited institution or equivalent technology industry experience

· CompTIA or MCSA certification preferred

· Two years relevant work experience

Travel Requirements

As applicable, a valid State of New York driver’s license and access to a working/insured automobile is necessary to handle occasional visits to customer locations

Meet Your Recruiter

Dan James
Managing Director

After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family. 

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