IT Support Specialist

New York, NY 10018

Posted: 01/22/2019 Industry: Desktop, Windows Admin/Engineer Job Number: 4226 Pay Rate: 280.00

Responsibilities: 
• Provide technical support for both co-working locations.

• Interact with clients of various companies via phone, e-mail, IM/chat, and social tools, in the effort to resolve issues in the most efficient manner.

• Provide support for network systems

• Provide support for individual desk phones, mobile, and conference room phones.

• Provide support for audio-visual systems, including audio distribution, conference room and presentation systems.

• Provide support for both Mac and PC users.

• Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.

• Work on improving services and reducing issues.

• Install and configure workstation, telephone, video, and mobile hardware/software as required.

 

Key Requirements:

• Excellent communication, documentation, and customer service skills.

• Ability to work effectively both individually and as part of a team.

• 3+ years of experience providing IT support, including Windows, Mac, and mobile devices.

• Advanced competency in Microsoft applications including Word, Excel, and Outlook.

• Experience in cloud-hosted solutions such as Office 365, Dropbox, Sharepoint.

• Excellent understanding of basic network infrastructure, including routers, switches, firewalls, and access points.

• Basic understanding of network protocols.

• Bachelor’ s degree in any IT or related discipline preferred.

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