IT Support Specialist
3 World Trade Ctr 175 New York City, NY 10007 US
Job Description
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Deploy, configure, and maintain end-user equipment including workstations, laptops, monitors, printers, phones, and mobile devices.
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Deliver first- and second-level support for desktop applications, escalating complex issues to IT engineering teams when appropriate.
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Log, track, and resolve incidents and requests using the firm’s ticket management platform.
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Respond promptly to issues escalated from the firm’s outsourced helpdesk, ensuring a high level of service and communication.
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Set up, support, and troubleshoot conference room technology, including video conferencing and presentation systems.
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Participate in IT initiatives such as hardware refreshes, software rollouts, testing, and configuration updates.
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Provide remote technical assistance to users working from home or across multiple office locations.
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Perform PC imaging, device provisioning, and post-deployment validation.
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Maintain accurate records of equipment inventory and asset assignments.
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Support time-sensitive projects or maintenance activities outside normal business hours when required.
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Perform additional duties aligned with the needs of the IT department.
Qualifications and Experience
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Minimum of three years supporting end-user computing environments in a desktop or technical support capacity; a bachelor’s degree is preferred but not required.
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Strong working knowledge of Microsoft Windows, Microsoft 365 applications, and iOS devices.
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Familiarity with modern endpoint management and legal technology platforms such as Intune, ServiceNow, Duo, Litera tools, NetDocuments, Microsoft Teams, Zoom, and conference room systems (e.g., Crestron) is beneficial.
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Proven ability to manage multiple priorities in a fast-moving environment while maintaining accuracy and follow-through.
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Excellent communication and customer service skills, with the ability to engage professionally with individuals at all levels of the organization.
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Proactive, detail-oriented, and motivated to contribute ideas that improve support processes and user experience.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
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