So sorry, that position has been filled. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

IT Support Specialist

Nashua, NH 03060

Job Type: Helpdesk Job Number: 7544 Salary Range: $55,000-$60,000

Job Description

Summary of Essential Functions:
  • Resource Dispatch: Allocate classroom and desktop resources to resolve technical issues.
  • Primary Contact: Serve as the main contact for all IT service requests.
  • Ticket Management: Enter all service requests into the Helpdesk Ticketing System.
  • Productivity Enhancement: Optimize IT resource usage and productivity.
  • Request Processing: Pre-process service requests from various channels and escalate when necessary.
  • Scheduling and Monitoring: Track resource schedules for timely service request handling.
  • Customer Communication: Keep customers updated on incident status, changes, and planned outages.
  • Classroom Support: Provide in-person and online support for physical and online classroom technologies.
  • Recommendations: Advise on effective actions and communicate solutions, policies, and procedures to stakeholders.
  • Training: Clearly explain technical solutions and offer one-on-one training as needed.
  • Reporting: Generate monthly project reports and supply service analytics as requested.
  • Process Standardization: Work to implement and maintain best practices.
  • Relationship Building: Foster teamwork across the institution.
  • OIT Practices: Understand and apply effective IT practices in a collaborative environment.
  • Professional Conduct: Maintain a courteous and professional attitude, representing the institution positively.
  • Privacy Compliance: Respect student privacy per FERPA regulations.
  • A/V Support: Provide audio/video support for classrooms, events, and distance learning.
  • Additional Duties: Perform other tasks as assigned.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
 

Meet Your Recruiter

Matthew Miello
Principal Recruiter

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Nashua, NH

Discover exciting job opportunities in the vibrant city of Nashua, New Hampshire, and its surrounding areas! Nashua, located in the southern part of the Granite State, offers a perfect blend of small-town charm and big-city amenities. As the state's second-largest city, Nashua boasts a thriving economy, excellent schools, and a welcoming community. With easy access to Boston and Manchester, outdoor enthusiasts will appreciate the nearby White Mountains, while foodies can indulge in local favorites like apple cider doughnuts at Benson's Bakery or unforgettable seafood dishes at Surf Restaurant. Nashua is also home to the enchanting Greeley Park, the renowned Nashua Symphony Orchestra, and the historic Nashua Mill Girls statue, embracing its rich history while embracing a promising future. Explore our job listings today and start your career journey in this dynamic and inspiring region!

Testimonials

View All