IT Support Specialist I - Swing Shift 1

Los Angeles, CA 90017

Job Type: Software Support Job Number: 6981 Salary Range: $75,000

Job Description

Key Responsibilities:

  1. Issue Resolution: Handle end-user queries via phone, email, or in-person, averaging 25-35 incidents daily.
  2. Incident Management: Resolve IT incidents through ServiceNow, maintaining a 1:1 call to ticket ratio.
  3. Collaboration: Work closely with the IT team, escalating and contributing to knowledge sharing.
  4. Customer Focus: Provide top-notch customer service, following up on open incidents.

Minimum Requirements:
  1. Experience: Minimum 1-year in a medium to large law firm, with expertise in Microsoft Office Suite, legal applications, and Windows support.

Desired Qualifications:
  1. Education/Experience: Bachelor’s degree or 2-year IT support experience.
  2. Industry Knowledge: Preferably experienced in an international law firm.
  3. Technical Skills: Proficient in Dell hardware, Active Directory, Microsoft Exchange, and Windows 10 troubleshooting.
  4. Communication: Excellent communication, time management, and adaptability to new software.

Meet Your Recruiter

Matthew Miello

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