IT Support Specialist I - Day Shift 2

Los Angeles, CA 90017

Job Type: Software Support Job Number: 6992 Salary Range: $75,000

Job Description


Key Responsibilities:
(Remote)
  1. Issue Resolution: Handle end-user queries via phone, email, or in-person, averaging 25-35 incidents daily.
  2. Incident Management: Resolve IT incidents through ServiceNow, maintaining a 1:1 call to ticket ratio.
  3. Collaboration: Work closely with the IT team, escalating and contributing to knowledge sharing.
  4. Customer Focus: Provide top-notch customer service, following up on open incidents.

Minimum Requirements:
  1. Experience: Minimum 1-year in a medium to large law firm, with expertise in Microsoft Office Suite, legal applications, and Windows support.

Desired Qualifications:
  1. Education/Experience: Bachelor’s degree or 2-year IT support experience.
  2. Industry Knowledge: Preferably experienced in an international law firm.
  3. Technical Skills: Proficient in Dell hardware, Active Directory, Microsoft Exchange, and Windows 10 troubleshooting.
  4. Communication: Excellent communication, time management, and adaptability to new software.

Meet Your Recruiter

Matthew Miello
Principal Recruiter

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Los Angeles, CA

Ready to take your career to new heights in sunny Los Angeles, California? Explore our enticing job opportunities in the City of Angels and beyond. From the glittering Hollywood sign and iconic Griffith Observatory to the vibrant arts scene, delectable cuisine, and endless outdoor adventures, LA offers a perfect blend of work and play. Immerse yourself in world-class museums like The Getty and LACMA, catch a show at the historic Pantages Theatre, or cheer on the Lakers at the Staples Center. Whether you're drawn to the beach vibes of Santa Monica or the hustle and bustle of Downtown LA, this dynamic region promises limitless growth opportunities and an unbeatable quality of life. Browse our job listings now and discover your next career adventure in Los Angeles!

Testimonials

View All