IT Support Specialist I - Day Shift 2
865 S Figueroa St 22nd Floor , 22nd Floor Los Angeles, CA 90017 US
Job Description
Key Responsibilities:
(Remote)
- Issue Resolution: Handle end-user queries via phone, email, or in-person, averaging 25-35 incidents daily.
- Incident Management: Resolve IT incidents through ServiceNow, maintaining a 1:1 call to ticket ratio.
- Collaboration: Work closely with the IT team, escalating and contributing to knowledge sharing.
- Customer Focus: Provide top-notch customer service, following up on open incidents.
Minimum Requirements:
- Experience: Minimum 1-year in a medium to large law firm, with expertise in Microsoft Office Suite, legal applications, and Windows support.
Desired Qualifications:
- Education/Experience: Bachelor’s degree or 2-year IT support experience.
- Industry Knowledge: Preferably experienced in an international law firm.
- Technical Skills: Proficient in Dell hardware, Active Directory, Microsoft Exchange, and Windows 10 troubleshooting.
- Communication: Excellent communication, time management, and adaptability to new software.
Meet Your Recruiter
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