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The Phoenix Group
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USD
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80000
YEAR
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You’ll serve as a first-line point of contact for internal tech support, handling hardware/software hiccups, user questions, and project support. Beyond the help desk, this role touches on internal documentation, system maintenance, and contributes to ongoing IT initiatives.
Responsibilities:
Qualifications:
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Victoria LaPorte
IT Support Specialist (Contract to Hire)
1350 Broadway New York City, NY 10018 US
Job Description
You’ll serve as a first-line point of contact for internal tech support, handling hardware/software hiccups, user questions, and project support. Beyond the help desk, this role touches on internal documentation, system maintenance, and contributes to ongoing IT initiatives.
Responsibilities:
- Assist firm members with tech concerns face-to-face, over the phone, or digitally
- Escalate high-priority issues appropriately and reassign as needed
- Troubleshoot common and advanced software/hardware issues
- Provide answers and guidance using documented resources
- Adhere to established support processes, offering improvement suggestions
- Accurately record support activity in the internal ticketing system
- Contribute ideas for operational efficiency
- Collaborate on firmwide technology initiatives
- Engage in both structured and informal training/knowledge sharing
- Maintain professional and constructive user relationships
- Remain current on internal system changes and updates
Qualifications:
- 2+ yrs experience in a helpdesk/technical support role (law firm/pro services ideal)
- Degree in IS, Tech, or similar preferred — relevant experience may substitute
- Solid know-how in Win10+ OS, Office 2016/O365 tools
- Experience with Outlook/O365 email setup and support
- Familiarity with PC imaging & deployment tools (e.g. Intune)
- Skilled with smartphones (iOS/Android), printers (HP), MDM solutions
- Capable of user account management in Active Directory
- Comfortable in team settings and solo tasks
- Awareness of VOIP phone systems, basic networking, and DMS (iManage)
- Exposure to tools like Kofax, Adobe Acrobat, Litera, CRM systems
- Confident using VC tools: Zoom, WebEx, MS Teams, etc.
- Ticketing system experience required
- VMWare/virtual environments = bonus
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Victoria LaPorte
Senior Principal Recruiter
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