IT Support Services Analyst (11am-7pm shift)

Parsippany, NJ 07054

Job Type: Helpdesk Job Number: 7721 Salary Range: $75,000-$85,000

Job Description


IT Support Analyst - Job Responsibilities

As an IT Support Analyst, you will be responsible for providing technical support for both software and hardware needs within a Citrix XenDesktop environment. Your key duties will include:
  • Software & Hardware Support: Resolve software-related issues for all firm-deployed applications, both remotely and in person. Troubleshoot and resolve problems with client workstations, laptops, and related hardware.
  • Document & Multimedia Conversion: Convert a range of documents and multimedia files (including zip files, unknown extensions, unsupported applications, etc.).
  • Virus & Malware Removal: Identify and remove harmful software such as viruses, spyware, and adware from desktop systems.
  • Printer Management: Oversee printer management, including resetting and clearing print jobs, installation, and back-end server support.
  • Vendor Coordination: Liaise with third-party vendors as needed to resolve technical issues.
  • Technology Testing: Test new and updated technology for stability before firm-wide deployment.
  • Self-Development: Continuously learn and adapt to new technologies as required by the organization.
  • Mobile Device Support: Provide technical support for firm-issued mobile devices (iPhones and iPads), including installation, configuration, and troubleshooting of the Mobile Device Management (MDM) platform.
  • Desk Phone & Voicemail Support: Support the firm's desk phone and voicemail systems, troubleshooting and resolving technical issues as needed.
  • End User Instruction: Provide clear guidance and support to end users across software, hardware, and systems.
  • Customer Service Excellence: Deliver exceptional service by adhering to department standards, ensuring timely responses to tickets, and following up on issues to ensure complete resolution.
  • Documentation: Assist in creating and updating technical documentation and internal resources, including the Footprints Knowledge Base.
  • Communication: Maintain effective communication with users regarding system outages, resolutions, and ongoing updates.

Qualifications:
  • Experience: 3-5 years of experience in an IT support role.
  • Communication Skills: Excellent verbal and written communication skills, including professional telephone etiquette.
  • Organizational Skills: Strong ability to prioritize tasks and manage time effectively.
  • Problem-Solving: Exceptional troubleshooting and analytical skills.
  • Customer Service: Demonstrated dedication to delivering outstanding customer service.
  • Technical Proficiency: Proficiency with Microsoft Office and the ability to quickly learn new technologies as required.
  • Adaptability: Ability to remain calm and focused in a fast-paced environment and adapt to changing priorities.
  • Team Collaboration: Ability to work both independently and within a team, effectively communicating with all organizational levels.
  • Leadership: Ability to take the lead on projects, anticipate user needs, and make informed decisions when necessary.
  • Flexibility: Willingness to work remotely, travel between offices, and work on-call during off-hours, weekends, or holidays.
  • Law Firm Experience: Prior experience working in a law firm environment is a plus.

Meet Your Recruiter

Téa Marder
Associate Recruiter

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About Parsippany, NJ

Discover exciting job opportunities in the vibrant area surrounding Parsippany, New Jersey! Known for its picturesque landscapes, proximity to NYC, and diverse range of industries, Parsippany offers a wealth of growth prospects for job seekers. With easy access to iconic landmarks like Mount Tabor, the Stickley Museum at Craftsman Farms, and the Morris Museum, as well as renowned theaters like The Shakespeare Theatre of New Jersey and the Community Theatre, culture enthusiasts will thrive here. Not to mention the delectable array of cuisines available in the area, from classic diners to gourmet dining options. Explore our job listings today and unleash your potential in this charming and dynamic region!

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