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IT Support Engineer

New York City, NY 10022

Job Type: Systems Admin Job Number: 7136 Salary Range: $90,000-$110,000

Job Description

Respond to and resolve IT support requests from end-users in a timely and
efficient manner.
• Troubleshoot hardware and software issues, providing clear and concise
instructions for issue resolution.
• Collaborate with other team members to escalate complex problems to higher-tier
support as needed.
Install, configure, and maintain desktop hardware, software, and peripherals.
• Assist users with account setup, password resets, and access permissions.
• Conduct training sessions to empower end-users and enhance their technical
skills.
Gain hands-on experience with all three major cloud platforms: AWS, Azure, and
Google Cloud.
• Assist in basic cloud maintenance tasks.
• Basic Linux server administration and maintenance tasks
Maintain accurate and up-to-date documentation for IT processes, procedures, and
configurations.
• Help create technical documentation and manuals for end users.

Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in providing Tier 1 and 2 support in an IT environment.
• Familiarity with cloud platforms and services.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.

 

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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