IT Support Associate
9 West 57th Street New York, NY 10019 US
Job Description
The IT Support Associate plays a critical role in overseeing and supporting the organization’s technological systems, ensuring smooth day-to-day operations, and providing top-tier support to users. This position involves diagnosing and addressing technical problems, securing systems, managing device deployments, and improving internal IT workflows. The ideal candidate should be detail-oriented, proactive, and comfortable working in a dynamic environment while ensuring excellent service delivery.
Key Responsibilities:
- Actively identify and address underlying issues with technology systems.
- Serve as the main technology contact for all user inquiries.
- Maintain comprehensive documentation for internal IT processes.
- Oversee the management of technology inventory.
- Configure and deploy user devices (Laptops/Desktops).
- Support onboarding and offboarding processes for users.
- Participate in 24/7 monitoring and operational support through Network Operations Center (NOC).
Required Qualifications and Expertise:
- Experience: At least 2 years in the finance/professional services sector or with a Managed Service Provider (MSP).
Technical Proficiency:
- Microsoft 365 solutions (Exchange, SharePoint, OneDrive, Teams, Defender).
- Proficiency with Microsoft Office suite for desktop.
- Cisco Meraki management and network troubleshooting with TCP/IP.
- Familiarity with CrowdStrike Falcon or similar security tools.
- Experience with DLP solutions like Zscaler.
- Knowledge of Cisco Umbrella.
- Experience managing Box for file storage.
- PowerShell or other scripting/automation skills for IT tasks.
- Solid understanding of Azure Active Directory and Entra.
- Expertise in Windows 10/11 and Windows Server environments.
- Familiarity with Microsoft Intune/Defender for Endpoint management or equivalent MDM platforms.
Additional Skills:
- Troubleshooting issues with AV setups and Teams Meeting Rooms.
- Exceptional customer service skills (high-touch support).
- Ability to work with precision and attention to detail in a fast-paced environment.
- Strong understanding of security practices and standards.
Preferred Candidate Traits:
- Proactive in addressing technology challenges.
- Strong communicator with a focus on superior customer service.
- Thrives in high-energy, fast-moving environments.
Onsite position 5 days per week in NYC office in Midtown Manhattan-- MON-FRI regular shift
Salary Range- $100 K-$120 K base
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Kenny Pilanski
Regional Director
Kenny is a graduate from Quinnipiac University where he received his degree in Industrial Organizational Psychology. He has been with TPG since November 2015 and initially got into recruiting through a friend from college and never looked back. When he is not in the office you can find him fishing, golfing, or hanging out with his girlfriend and dog Foxy.