IT Analyst

New York, NY 10006

Job Type: Helpdesk Job Number: 8173 Salary Range: $80,000-$102,000

Job Description


Key Responsibilities

  • Act as a reliable point of contact for employees seeking technical help, offering prompt problem resolution for both software and hardware needs.

  • Support the setup and execution of technology used in meetings, remote sessions, presentations, and client-facing events.

  • Work closely with administrative and IT teams to ensure meetings and events are scheduled correctly and equipped with the necessary technical resources.

  • Respond to first-line support inquiries via phone, email, or in person, providing on-site assistance when needed.

  • Install, update, and maintain applications and systems following departmental standards.

  • Collaborate with other IT groups to escalate complex issues and ensure timely resolution.

  • Monitor and maintain office devices such as workstations and printers to ensure consistent uptime.

  • Track and update equipment records to keep asset inventories accurate and current.

  • Use internal ticketing platforms to document support requests, progress updates, and resolutions.

  • Maintain ownership of assigned issues, keeping users informed until each request is fully resolved.

  • Assist with technology rollouts, system upgrades, and other IT initiatives, including user training and adoption efforts.

  • Provide support for mobile devices and remote-access tools.

  • Help coordinate communications and logistics during planned maintenance windows or unexpected outages.

  • Follow all data protection guidelines and support the enforcement of security policies.

  • Be available for occasional after-hours work or light travel when needed.

  • Demonstrate consistent reliability, professionalism, and self-direction.

Technical Skills

  • Strong knowledge of Windows operating systems, including configuration and software installations.

  • Advanced capability with Microsoft Office applications.

  • Experience using ServiceNow or similar ticketing tools.

  • Proficiency with collaboration platforms such as Microsoft Teams.

  • Deep familiarity with remote-access technologies (e.g., VPN, Citrix).

  • Strong understanding of mobile operating systems, especially iOS and iPadOS.

  • Solid grasp of networking fundamentals, cabling, and common data communication hardware.

  • Experience with managing or supporting intranet, extranet, or related systems.

  • Knowledge of document management platforms (e.g., iManage/Work 10).

  • Strong customer service mindset with the ability to communicate effectively.

  • Understanding of security best practices and common security tools.

  • Experience contributing to projects or operational initiatives.

Preferred Background

  • Associate or bachelor’s degree, or equivalent experience.

  • Around three years of hands-on support experience covering software, hardware, and network troubleshooting.

  • Three or more years working with LAN/WAN environments or network administration.

  • Experience maintaining and configuring desktop operating systems and peripherals.

  • Prior experience in a professional services or law firm setting is a plus.


The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Cassie DiPierdomenico
Senior Principal Recruiter

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