Helpdesk Technician

New York, NY 10005

Industry: Helpdesk Job Number: 4328

Primary Duties and Responsibilities:
  • Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure
  • Provides computer hardware and software technical support both in person and remotely to all end users
  • Performs software and application installation and upgrades
  • Provides end user one-on-one training
  • Perform basic end user account, permission and access administration
  • Work with applicable help desk related vendors and service providers
  • Contributes to technology guidelines, policies and procedures
  • Participates and contributes to various IT Department projects and initiatives
  • Facilitates use of equipment for various internal and external events


Knowledge, Skills and Abilities Required
  • A minimum of 2 years in a computer end user support role
  • Proficient knowledge of firm wide standard hardware and software
  • Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)
  • Knowledge of PC hardware and peripherals
  • Working knowledge of networks and client/server technology
  • Demonstrated ability and desire to learn new technologies and skills
  • Excellent interpersonal skills and pleasant demeanor
  • Ability to meet or exceed service levels of response and quality
  • Motivated and accountable with excellent communication skills
  • Effective organizational and time management skills
  • Exceptional team player and leader with a customer service attitude
  • Prior law firm experience preferred

Matthew Sarson
Technical Recruiter

After graduating from high school, Matt went to St. Mary's College of Maryland to play lacrosse, though that was extremely short-lived. In 2015 he transferred to Loyola University Maryland and later graduated with a degree in Psychology and a minor in Business. After graduating in December 2018, Matt targeted positions where I could utilize Psychology and Business, which led to him to joining TPG in February 2019. From a young age, Matt has been spending part of his summers in York, Maine, so when he’s not in the office you can find him on a beach in Maine with his family and friends

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