Helpdesk Operations Lead
New York, NY 10036
IT/Enterprise: Helpdesk Operations Lead
What you’ ll do day-to-day
The Operations Lead will be charged with the day-to-day management of Helpdesk operational work, processes, and communications to ensure timely and efficient delivery of high quality technical support to the firm. Additionally, this person will work closely with the Helpdesk Manager on improving Helpdesk process and policy, as well as the operational development of Helpdesk team members, including Systems Administrators and Technicians.
Who we' re looking for
- The ideal candidate will be extremely organized, proactive, and process-oriented, with a strong attention to detail and an exceptional ability to multi-task and prioritize work. He or she will have excellent judgment, superb written and verbal communication skills, and strong leadership and customer service skills.
- The ideal candidate will also be familiar with corporate IT infrastructure (e.g., the technology described above) and have a thorough understanding of how an IT support group operates.
- Some experience with analytics and reporting, as well as managing or overseeing a team’ s technical operational work, are a plus.