Helpdesk Operations Lead

New York, NY 10036

Industry: Help Desk Manager, Lead / Hands-on Manager Job Number: 4169

IT/Enterprise: Helpdesk Operations Lead

What you’ ll do day-to-day

The Operations Lead will be charged with the day-to-day management of Helpdesk operational work, processes, and communications to ensure timely and efficient delivery of high quality technical support to the firm. Additionally, this person will work closely with the Helpdesk Manager on improving Helpdesk process and policy, as well as the operational development of Helpdesk team members, including Systems Administrators and Technicians.


Who we' re looking for
  • The ideal candidate will be extremely organized, proactive, and process-oriented, with a strong attention to detail and an exceptional ability to multi-task and prioritize work. He or she will have excellent judgment, superb written and verbal communication skills, and strong leadership and customer service skills.
  • The ideal candidate will also be familiar with corporate IT infrastructure (e.g., the technology described above) and have a thorough understanding of how an IT support group operates.
  • Some experience with analytics and reporting, as well as managing or overseeing a team’ s technical operational work, are a plus.


Matthew Sarson
Technical Recruiter

After graduating from high school, Matt went to St. Mary's College of Maryland to play lacrosse, though that was extremely short-lived. In 2015 he transferred to Loyola University Maryland and later graduated with a degree in Psychology and a minor in Business. After graduating in December 2018, Matt targeted positions where I could utilize Psychology and Business, which led to him to joining TPG in February 2019. From a young age, Matt has been spending part of his summers in York, Maine, so when he’s not in the office you can find him on a beach in Maine with his family and friends

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