IS Support Technician

New York City, NY 10004

Job Type: Helpdesk Job Number: 7895 Salary Range: $55,000-$62,500

Job Description

Key Responsibilities

  • Provide first-level technical support via phone, email, and in person for desktops, laptops, mobile devices, printers, and legal-specific software.

  • Troubleshoot and resolve issues related to Microsoft Office Suite, document management systems (e.g., iManage or NetDocuments), and timekeeping software.

  • Install, configure, and maintain hardware and software for new and existing employees.

  • Assist in maintaining and updating user accounts, passwords, and permissions through Active Directory.

  • Document support activities in the IT ticketing system and escalate complex issues as needed.

  • Set up and support AV and video conferencing tools for meetings and depositions.

  • Collaborate with other IT team members to support network and server infrastructure when needed.

  • Provide basic training and guidance to users on firm technology and best practices.
Qualifications

  • Associate's degree or equivalent experience in Information Technology, Computer Science, or a related field.

  • 0–2 years of experience in an IT support or help desk role (internships or school projects accepted).

  • Familiarity with Windows OS, Microsoft 365, and common productivity tools.

  • Basic understanding of networking, printers, and mobile devices (iOS/Android).

  • Excellent communication and customer service skills.

  • Strong organizational skills and ability to prioritize tasks in a time-sensitive environment.

  • Willingness to learn legal industry technologies and workflows

    The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Cassie DiPierdomenico
Senior Principal Recruiter

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