Helpdesk Specialist
Job Description
Helpdesk Specialist
Are you passionate about delivering top-notch IT support in a dynamic professional environment? Join The Phoenix Group Advisors as a Helpdesk Specialist and become a vital part of our internal support team, ensuring our organization runs smoothly with seamless technology solutions. This role offers the opportunity to troubleshoot a variety of technical issues, support cutting-edge collaboration tools, and contribute to our commitment to exceptional service excellence.
What You’ll Need to Succeed:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 3+ years of hands-on experience in IT support, desktop support, or similar roles in professional settings
- Strong knowledge of Microsoft 365, Windows OS, and remote support tools
- Proven experience supporting AV and conferencing technologies (e.g., Microsoft Teams, Zoom, room systems)
- Hands-on hardware setup, troubleshooting, and repair skills
- Familiarity with ticketing systems and service management processes
- Excellent problem-solving abilities combined with clear communication and strong interpersonal skills
Additional Skills That Make a Difference:
- Industry certifications such as CompTIA A+, Network+, or similar
- Experience with imaging, device rollouts, and inventory management
- Knowledge of basic network troubleshooting and endpoint security tools
- Ability to support office infrastructure including printers and conference room tech
Preferred Education and Experience:
- A minimum of 3 years supporting IT systems within a professional environment
- Relevant industry certifications preferred but not required
Other Requirements:
- Ability to work effectively in a fast-paced environment, managing multiple priorities
- Good documentation habits to record issues, resolutions, and procedures
- Willingness to support team initiatives and participate in high-volume or critical incident responses
If you’re ready to bring your technical expertise and customer service mindset to a forward-thinking organization, we encourage you to apply now and become a key contributor to our technology excellence!
Meet Your Recruiter
Matthew Miello
Principal Recruiter
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