Helpdesk Analyst (100% remote 8pm-4am M-F)
32 Old Slip New York, NY 10005 US
Job Description
We are seeking an experienced Helpdesk Support Specialist to join our IT team. The ideal candidate will have previous experience working in a law firm environment, coupled with strong technical skills in network and security. This role will require a proactive individual to provide efficient and effective support to our legal staff, addressing a range of IT issues, troubleshooting, and ensuring smooth daily operations. This position is 100% remote (with preference of being in tri-state area)
Key Responsibilities:
- Provide day-to-day helpdesk support for hardware, software, and network issues, responding promptly to user inquiries and resolving technical issues.
- Assist in diagnosing and troubleshooting desktop, printer, and peripheral issues.
- Manage and resolve support tickets efficiently, ensuring timely resolution for all end-user problems.
- Support users in legal-specific applications and software, providing guidance and troubleshooting for document management systems and legal case management software.
- Set up new workstations, laptops, and mobile devices, including configuring user profiles and installing required software.
- Collaborate with the IT team to support network security, including access controls, firewalls, and encryption protocols.
- Assist in the implementation of network policies and security procedures, ensuring compliance with industry standards and best practices.
- Perform periodic system updates and maintenance, ensuring the security and efficiency of hardware and software.
- Maintain accurate documentation of IT procedures, user requests, and resolutions.
- Provide after-hours support when necessary to address critical issues that may arise.
Qualifications:
- Experience: Previous experience working in a law firm environment is required.
- Certifications: Network+ and Security+ certifications are required.
- Solid understanding of network configurations, troubleshooting, and security protocols.
- Proficiency with Windows OS, Microsoft Office Suite, and law-specific software such as document management and case management systems.
- Excellent problem-solving and multitasking skills, with the ability to handle multiple requests simultaneously.
- Strong communication and interpersonal skills, with the ability to assist users of varying technical abilities.
- Ability to work independently and as part of a collaborative IT team.
Preferred Qualifications:
- Experience with legal industry software such as iManage, Clio, or similar.
- Familiarity with remote desktop support and virtualized environments (Citrix, VMware, etc.).
If you have a background in IT support, law firm experience, and the required certifications, we encourage you to apply for this opportunity to be part of a dynamic and fast-paced legal environment.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Cara Partovich
VP of Recruiting
A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog.