Help Desk Technician

Hackensack, NJ 07601

Job Type: Helpdesk Job Number: 6817 Salary Range: $70,000-$75,000

Job Description

Our law firm client is looking for a help desk technician to join their team, this is a hybrid role in Hackensack, New Jersey.

In the role you will be responsible for:
  • Troubleshooting, support and provide general assistance to senior technical staff. 
  • Setup video conferences to other Firm offices as well as outside entities as requested. 
  • Must be knowledgeable in Teams and hosting Zoom calls. Maintain inventory of Firm technical equipment and supplies.
  • Rely on instructions and pre-established guidelines to perform the functions of the job. 
  • Excellent written and verbal communication skills. 
  • Strong documentation discipline and experience with a ticket management system. 
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. 
  • Provide, on a rotating basis, after hours on-call coverage for end user support. 
  • Experience with Microsoft Windows 10 desktop environment. 
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices. 
  • Legal specific software such iManage, Worksite, Workshare, etc preferred.

Meet Your Recruiter

Victoria LaPorte
Technical Recruiter

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