IT Manager

New York City, NY 10018

Job Type: Help Desk Manager Job Number: 7871 Salary Range: $150,000-$175,000

Job Description

Responsibilities:

  • Lead the planning, execution, and delivery of business-critical projects using broad expertise in project and team management—working independently and in collaboration with department heads.

  • Provide strategic leadership and oversight of the Company’s IT infrastructure, ensuring alignment with organizational goals.

  • Partner with executive leadership to identify, assess, and address the company’s technology needs.

  • Deliver responsive, high-quality technical support to staff regarding hardware, software, and IT systems.

  • Manage outsourced IT services, ensuring performance, cost-efficiency, and alignment with service level expectations.

  • Oversee procurement, inventory management, and lifecycle disposition of all hardware and software assets.

  • Act as the primary liaison for IT-related vendor engagements, including bids, contracts, and ongoing service agreements.

  • Proactively monitor IT systems for security threats by reviewing firewall logs, event logs, patch reports, antivirus scans, and related metrics to safeguard critical operations.

  • Ensure the confidentiality, integrity, and availability of all IT systems, communication platforms, and infrastructure.

  • Develop, implement, and regularly update disaster recovery and business continuity plans.

  • Lead both internal and remote business continuity test drills, managing all phases from planning through post-test evaluation.

  • Supervise IT-related components of office construction and renovation projects.

  • Coordinate and support all IT-related internal and external audits, examinations, and compliance reviews, including responses to findings and recommendations.

  • Perform other related duties and projects as assigned.
Qualifications:

  • Bachelor’s degree required; advanced certifications are a plus.

  • Project Management certifications (e.g., CAPM, PMP) and technical certifications (e.g., MCITP, VCP) are advantageous.

  • 5–7 years of hands-on IT experience with demonstrated supervisory responsibilities; law firm experience preferred.

  • Strong application support skills and in-depth technical knowledge of telecommunications, networking, and PC operating systems, including:

    • Microsoft Windows 10 and above, Office 2016 and Office 365

    • Microsoft Outlook with cloud-based Exchange

    • PC imaging and deployment tools (e.g., Intune)

    • iManage Cloud Document Management

    • Litera Workshare, Adobe Acrobat

    • Veeam for data backup and recovery

    • Video conferencing platforms (Zoom, MS Teams, WebEx, etc.)

    • Worldox, Workshare Professional, Power PDF

    • CRM and Rippe & Kingston billing software

    • eDiscovery tools (e.g., Relativity and other hosted platforms)

  • Proficient in VMware and virtualized environments.

  • Experience managing mobile devices (iOS, Android), MDM solutions, and office equipment (HP, Canon, Xerox).

  • Working knowledge of Active Directory and basic network administration.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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