Help Desk Applications Specialist

Hackensack, NJ 07601

Job Type: Production/Application Support Job Number: 6818 Salary Range: $90,000-$95,000

Job Description

Our client is looking for a Help Desk Applications Support to join their team! This is a hybrid role in Hackensack, New Jersey.

In the role you will: 
  • Act as an  internal escalation point in the Help Desk team. 
  • Require a high level of knowledge of the Firm’s application suite and systems.
  • Strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
  • Includes providing hardware and software technical assistance to the Firm’s users. 
  • Setup and support of video conferences to other Firm offices as well as outside entities as requested. 
  • Must be knowledgeable in Teams and hosting Zoom calls. Maintain inventory of Firm technical equipment and supplies.
  • Beta-testing software applications. 
  • Experience with a ticket management system. Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. 
  • Provide, on a rotating basis, after hours on-call coverage for end user support. 
  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices. 
  • Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred. 
  • Legal specific software such iManage, Worksite, Workshare, etc preferred. 

Meet Your Recruiter

Victoria LaPorte
Technical Recruiter

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