Help Desk Applications Specialist Jobs in Hackensack NJ Production/Application Support Job Recruiters

Hackensack, NJ 07601

Job Type: Production/Application Support Job Number: 6818 Salary Range: $90,000-$95,000

Job Description

Our client is looking for a Help Desk Applications Support to join their team! This is a hybrid role in Hackensack, New Jersey.

In the role you will:

Act as an internal escalation point in the Help Desk team.
Require a high level of knowledge of the Firm’s application suite and systems.
Strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
Includes providing hardware and software technical assistance to the Firm’s users.
Setup and support of video conferences to other Firm offices as well as outside entities as requested.
Must be knowledgeable in Teams and hosting Zoom calls. Maintain inventory of Firm technical equipment and supplies.
Beta-testing software applications.
Experience with a ticket management system. Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
Provide, on a rotating basis, after hours on-call coverage for end user support.
Experience with Microsoft Windows 10 desktop environment.
Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
Legal specific software such iManage, Worksite, Workshare, etc preferred.

Meet Your Recruiter

Victoria LaPorte
Technical Recruiter

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