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Help Desk Applications Specialist

Hackensack, NJ 07601

Job Type: Production/Application Support Job Number: 6818 Salary Range: $90,000-$95,000

Job Description

Our client is looking for a Help Desk Applications Support to join their team! This is a hybrid role in Hackensack, New Jersey.

In the role you will: 
  • Act as an  internal escalation point in the Help Desk team. 
  • Require a high level of knowledge of the Firm’s application suite and systems.
  • Strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
  • Includes providing hardware and software technical assistance to the Firm’s users. 
  • Setup and support of video conferences to other Firm offices as well as outside entities as requested. 
  • Must be knowledgeable in Teams and hosting Zoom calls. Maintain inventory of Firm technical equipment and supplies.
  • Beta-testing software applications. 
  • Experience with a ticket management system. Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. 
  • Provide, on a rotating basis, after hours on-call coverage for end user support. 
  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices. 
  • Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred. 
  • Legal specific software such iManage, Worksite, Workshare, etc preferred. 

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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About Hackensack, NJ

Ready to advance your career in the vibrant area around Hackensack, New Jersey? This bustling hub offers a perfect blend of urban excitement and suburban charm, attracting job seekers with boundless opportunities for professional growth and success. From the historic Hackensack Meridian Health Arena to the diverse cuisine of Main Street, Hackensack provides a unique backdrop for your career journey. With convenient access to recreational gems like Overpeck County Park and the Bergen County Zoo, as well as cultural hotspots like the Bergen Performing Arts Center and the Nails in the Wall Gallery, this area promises a fulfilling lifestyle alongside your professional endeavors. Explore our job listings in Hackensack today and take the next step towards a rewarding career in this captivating region.

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