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Help Desk Analyst

Boston, MA 02110

Job Type: Helpdesk Job Number: 6955 Salary Range: $55,000-$60,000

Job Description


Under the direction of the IT Support Manager, the Help Desk Analyst is responsible for providing Tier 1 support for internal and external clients with super client service, technical support, and fulfilling other job duties as assigned.

Job Functions:
  • Provides first level phone and remote support to internal and external clients who are experiencing operational, hardware and/or network connectivity problems with their computers and associated software.
  • Assists with information gathering and communicates with clients as requested to help resolve escalated issues.
  • Works closely with the Team Lead to escalate unusual or recurring problems when necessary.
  • Maintains working knowledge of all Firm applications.
  • Documents, logs, and tracks all information relating to user problems in the ITSM platform including submitting knowledge base articles for approval.
  • Seeks out opportunities to maximize help desk efficiencies and improve client service.

Meet Your Recruiter

Victoria LaPorte
Senior Principal Recruiter

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