Help Desk Analyst / Trainer

New York City, NY 10036

Job Type: Helpdesk Job Number: 7839 Salary Range: $75,000 - $90,000

Job Description


Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person interactions, demonstrating expertise and professionalism.

  • Serve as primary and secondary support for inquiries related to the firm's software, hardware, mobile devices, and remote technologies.

  • Collaborate with third-party trainers to develop tailored training programs and materials, including manuals and course content.

  • Coordinate new hire training and ongoing skill development sessions.

  • Maintain accurate records of all support activities using the Service Desk application.

  • Assist in managing hardware and software inventory.

  • Offer guidance on software applications and equipment usage.

  • Deploy new devices and peripherals, ensuring setup and configuration align with firm standards.

  • Conduct operating system updates, software installations, and hardware maintenance.

  • Manage user accounts and permissions using Active Directory.

  • Assist with basic network troubleshooting and escalate complex issues as necessary.

  • Conduct evaluations and gather feedback to assess and improve training effectiveness.

  • Lead training sessions and workshops, both in-person and online, to educate employees on IT systems and tools.

  • Test new applications before implementation and provide post-rollout support as needed.

  • Available for on-call support during evenings and weekends.

  • Perform other duties as assigned by management.

Qualifications:

  • Solid technical background in computer hardware, software, and troubleshooting.

  • Proficiency in Microsoft products, including Windows 10/11 and Office 365, along with iManage, Adobe Acrobat, and Litera.

  • Familiarity with Zoom, MS Teams, and other collaboration tools.

  • Strong communication skills, able to convey technical concepts to diverse audiences.

  • Ability to multitask, prioritize effectively, and respond promptly to user needs.

  • Experience in a similar role within a professional environment preferred.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Meet Your Recruiter

Matthew Miello
Principal Recruiter

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About New York City, NY

Ready to take your career to the next level? Explore our job opportunities in the vibrant and dynamic area surrounding New York City, New York! From the iconic skyline to the bustling streets filled with endless possibilities, this region offers unparalleled growth opportunities and a diverse range of industries to thrive in. Immerse yourself in the enchanting culture of the Big Apple, with world-renowned landmarks such as the Statue of Liberty, Central Park, and Broadway theaters. Indulge in the city's diverse cuisine, catch a game at Madison Square Garden or Yankee Stadium, or unwind at the High Line Park. Join us in this exhilarating hub that never ceases to inspire and discover job listings that align with your ambitions today!

Testimonials

View All