Hardware Operation Lead L3
Job Description
About the Company
We’re creating the backbone for the next era of intelligence. Our platform delivers high-performance compute to leading AI research teams, public sector partners, and global enterprises—powering some of the most advanced models and applications in the world.
Speed, reliability, and scale define everything we do. We operate with urgency, take ownership of outcomes, and hold ourselves to an extremely high bar. Our work enables breakthroughs that matter, and we take pride in building systems our partners can depend on. If you’re driven by impact, thrive in demanding environments, and want to help shape the future of intelligent systems, you’ll feel at home here.
About the Datacenter Operations Team
The Datacenter Operations team is responsible for standing up and running large-scale, mission-critical datacenters that support rapid company growth. This group owns the full onsite lifecycle—from deployment and maintenance to reliability and incident response—ensuring infrastructure remains scalable, resilient, and production-ready at all times.
What You’ll Do
Nice to Have
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
We’re creating the backbone for the next era of intelligence. Our platform delivers high-performance compute to leading AI research teams, public sector partners, and global enterprises—powering some of the most advanced models and applications in the world.
Speed, reliability, and scale define everything we do. We operate with urgency, take ownership of outcomes, and hold ourselves to an extremely high bar. Our work enables breakthroughs that matter, and we take pride in building systems our partners can depend on. If you’re driven by impact, thrive in demanding environments, and want to help shape the future of intelligent systems, you’ll feel at home here.
About the Datacenter Operations Team
The Datacenter Operations team is responsible for standing up and running large-scale, mission-critical datacenters that support rapid company growth. This group owns the full onsite lifecycle—from deployment and maintenance to reliability and incident response—ensuring infrastructure remains scalable, resilient, and production-ready at all times.
What You’ll Do
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Install, configure, and support server and networking hardware in a hyperscale environment
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Participate in rotating shifts and on-call coverage to support 24/7 operational requirements
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Diagnose hardware issues and replace server or network components while maintaining accurate asset records
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Support network troubleshooting efforts, including cable testing, replacement, and rack-level diagnostics
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Maintain high availability by efficiently prioritizing, resolving, and escalating tickets as needed
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Act as the onsite first responder during incidents, coordinating with engineering and infrastructure subject-matter experts
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Deliver hands-on onsite support for cross-functional initiatives
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Build strong working relationships with internal teams, vendors, partners, and customers
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Hands-on experience troubleshooting server hardware, including boot processes (POST, BIOS, PXE, IPMI, BMC)
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Working knowledge of networking fundamentals (TCP/IP, Ethernet) and physical networking components such as switches, routers, and copper/fiber cabling
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Experience administering Linux-based systems
Nice to Have
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Direct experience supporting GPU-dense systems (e.g., H100, B200, GB200 platforms)
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Diploma or professional certification in Electrical Engineering, Mechanical Engineering, or a related field
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Ability to operate with speed and flexibility in fast-moving, ambiguous environments
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Experience working with external vendors, large infrastructure projects, or technical programs
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Strong communication skills with a clear, detail-oriented approach
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Victoria LaPorte
Senior Principal Recruiter
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