The Phoenix Group
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http://www.tpgnyc.com
http://www.tpgnyc.com
USD
100000
115000
YEAR
true
Our client is looking for a Dynamics 365 CRM and Project Management Specialist to join their team
RESPONSIBILTIIES
System Configuration and Customization
Required
Dynamics 365 CRM and Project Management Specialist
9211 Gaither Rd Gaithersburg, MD 20877 US
2023-09-12
2023-10-24
Job Type: Dynamics
Job Number: 6714
Salary Range: $100,000-$115,000
Job Description
Our client is looking for a Dynamics 365 CRM and Project Management Specialist to join their team
RESPONSIBILTIIES
System Configuration and Customization
- Customize and configure Dynamics 365 CRM to meet the specific needs of the organization, including workflows, entities, fields, forms, and views.
- Develop and maintain solutions for data integration, migration, and synchronization with other business applications.
- Ensure data accuracy, integrity, and consistency within the CRM system.
- Manage data imports, exports, and cleansing activities as necessary.
- Apply project management principles to plan, execute, and monitor initiatives related to CRM enhancement, process optimization, and system integration.
- Collaborate with stakeholders to define project scopes, objectives, and deliverables.
- Provide training to end users on Dynamics 365 CRM functionality, best practices, and efficient data management techniques.
- Address user inquiries, troubleshoot issues, and provide timely support for the CRM system.
- Monitor system performance for Dynamics 365 CRM, diagnose issues, and implement necessary fixes or optimizations.
- Collaborate with IT teams to manage system updates, patches, and security configurations.
- Develop custom workflows, plugins, and scripts for Dynamics 365 CRM as needed.
- Collaborate with developers to create and maintain integrations with external applications.
- Work closely with business stakeholders to gather and document functional requirements for CRM system enhancements and new features.
- Stay current with the latest developments in Dynamics 365 CRM and related technologies, recommending innovative solutions to enhance the system's capabilities.
- Implement best practices for CRM administration, customization, and project management.
Required
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Proven experience (2-5 years) as a Dynamics 365 CRM Specialist, CRM Administrator, or similar role.
- In-depth knowledge of Microsoft Dynamics 365 CRM platform, including configuration, customization, and administration.
- Proficiency in CRM data management, including data import, export, and manipulation.
- Excellent communication and interpersonal skills to collaborate effectively with stakeholders and end users.
- Strong project management skills with experience overseeing initiatives and coordinating cross-functional teams.
- Experience in developing custom workflows, plugins, or scripts (e.g., C#, JavaScript) is a plus.
