Desktop Technician

New York, NY 10017

Industry: Desktop Engineer Job Number: 4364

Seeking a highly motivated Windows Desktop Technician in the IT Infrastructure department located in the New York office.  They will be part of a dynamic desktop team, which supports a global user base.  They will work closely with the senior members of the team in solving complex problems.  Work at night and on the weekends as required.

Major Responsibilities/Activities
  • Respond to telephone calls, emails and personnel requests for technical support
  • Provide high level desk-side and telephone support resolving day-to-day technical issues for 200+ users within our NY office, 3 Global offices and 50 remote users.
  • Participate in a rotating on-call after hours/weekends schedule
  • Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
  • Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
  • Creates packaging and deployment of third party applications for Windows Servers
  • Automate multiple environments using automation solutions
  • Write scripts that perform system tasks and change configurations
  • Strategize and collaborate with Development, Security and Infrastructure IT teams to implement efficiencies
  • Provide training to the end-users
  • Work closely with other IT employees on system maintenance and configuration projects

Minimum Requirements
  • Bachelor’ s Degree in the Information Technology field is required
  • Minimum 3 years’ experience in IT support within a Financial firm
  • Strong skills and experience with Windows 7/10 and MAC OS platforms
  • Strong troubleshooting skills; ability to provide both local and remote support
  • Strong understanding and experience with mobile devices, laptops and tablets
  • Strong understanding and experience with Active Directory and MS Office suite
  • Cisco and Citrix VPN client troubleshooting skills and experience
  • Ability to work independently and as part of a team
  • Strong customer service skills, ability to communicate with all levels of end users
  • Ability to work under pressure and prioritize between tasks
  • Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
  • Ability to learn and support proprietary and/or technologies specific to our business
  • Operational scripting experience (PowerShell, Python, Batch, Perl etc.)
  • Experience with MS Sharepoint, Citrix, VMware, Cisco Phone System
  • A+, N+, MCP, MCSA and/or MCSE certifications preferred
  • Technical writing and documentation proficiency
  • SCCM experience a plus

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