IT Support Specialist
811 Main Street Suite 1850 Houston, TX 77002 US
Job Description
Our client, a leading law firm, is seeking an IT Support Specialist to join their team!
Responsibilities:
-
Provide first-line technical support firm-wide via phone, email, and in-person at the Boston office for all hardware, software, application, and network issues.
-
Troubleshoot and resolve complex IT issues, including computers, peripherals, and audio/visual equipment.
-
Communicate technical issues clearly to both technical and non-technical audiences.
-
Maintain inventory of Boston-based equipment, spare devices, and items requiring repair.
-
Support and troubleshoot audio/video conferences with internal and external participants, resolving connectivity and quality issues.
-
Quickly learn new systems, upgrades, and firm-specific applications; assist in documenting and resolving user issues.
-
Handle all support calls through the Unified Call Center, track requests in the call system, and provide regular updates to users.
-
Conduct root cause analysis for recurring issues and document solutions for future reference.
-
Gather technical details before escalating issues to higher-level support teams.
-
Take on additional responsibilities as needed to meet departmental or organizational needs.
Qualifications:
-
Bachelor’s degree or equivalent IT experience (2–4 years); legal or law firm experience preferred.
-
Exceptional customer service skills, with a focus on supporting legal professionals and staff.
-
Strong communication and interpersonal abilities, both written and verbal, with a professional phone presence.
-
Highly organized with the ability to multitask effectively.
-
Expertise in Microsoft 365 (Word, Excel, PowerPoint, Access, Outlook), Windows 10, Citrix, VPN, and iManage/NetDocuments.
-
Experience with video conferencing and collaboration tools like Webex, Microsoft Teams, and Zoom.
-
Solid understanding of PC hardware, printers, and Windows 10 diagnostic tools.
-
Flexible to work overtime, participate in on-call rotations, and contribute to IT projects.
-
Microsoft certifications are a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
